Bizhub c224e - doesn't enter Service Mode

[aleksander]

Re: Bizhub c224e - doesn't enter Service Mode

Ask the reset code key to KM.

[GIUBOSS]

Re: Bizhub c224e - doesn't enter Service Mode

Ask the reset code key to KM.

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

[Phil B.]

Re: Bizhub c224e - doesn't enter Service Mode

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

clearly you aren't a tech... you should have a tech do this since you can muck up the unit quickly.

[aleksander]

Re: Bizhub c224e - doesn't enter Service Mode

Hi, I tried but I was not able to talk to KM technical office maybe because I'm a private customer. Is the reset key different for each machine?

Sure. You can ask the KM technical service to reset the machine. Reset key different for each machine depending on serial number.

[GIUBOSS]

Re: Bizhub c224e - doesn't enter Service Mode

thanks anyway, the customer has solved by typing 12345678 !!! So he says .... Greetings

[blazebusiness]

Re: Bizhub c224e - doesn't enter Service Mode

Enter service mode from trouble reset mode this bypasses the password.

(hold down reset while powering on)

If from trouble reset mode ----that does indeed bypass the password..........pretty good tip.

[rrrohan]

Re: Bizhub c224e - doesn't enter Service Mode

If your not gonna change password to something other than default i'd just turn of CE authentication. A customer can find both service mode access method and the default password in a 30 sec google search

Some features get disabled if CE auth is off.
Remote Panel is one