C6500 Softswitch

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • afterhours
    Trusted Tech

    100+ Posts
    • Mar 2017
    • 152
    #1

    C6500 Softswitch

    Hello everyone,

    I'm have a new customer with a c6500. I can't get the machine to do a auto drum potential adjustment. The machine will quite literally sit there adjusting for 24hours straight till I stop it never throwing a code. I looked in the sc history and noticed it has not coded since May. This got me thinking, a few years ago, I followed another tech with a similar situation and found that he had managed to turn on a softswitch that disabled the ability for the machine to malfunction. However, I did not write it down. Does anyone happen to know what that softswitch is. Please help....

    Thank you in advanced.
    Im a Loser Baby!!!
    Tags: c6500, managed, softswitch
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: C6500 Softswitch

      Originally posted by afterhours
      Hello everyone,

      I followed another tech with a similar situation and found that he had managed to turn on a softswitch that disabled the ability for the machine to malfunction. However, I did not write it down. Does anyone happen to know what that softswitch is. Please help....

      Thank you in advanced.
      more than likely it was a switch to ignore SOME error codes ... what are you trying to do, disable the drum/fuser/belt/toner message?

      to disable CRITICAL errors from stopping a machine is INSANE! you are just asking for more issues. Figure out what is kicking the code and fix it.

        Comment

        • afterhours
          Trusted Tech

          100+ Posts
          • Mar 2017
          • 152
          #3
          Re: C6500 Softswitch

          Originally posted by Phil B.
          more than likely it was a switch to ignore SOME error codes ... what are you trying to do, disable the drum/fuser/belt/toner message?

          to disable CRITICAL errors from stopping a machine is INSANE! you are just asking for more issues. Figure out what is kicking the code and fix it.
          Thank you. I'm trying to figure out what was disabled prior to my working on this machine. I'm almost 100% certain something with regard to auto drum.potential was disabled but I dont know what.
          Im a Loser Baby!!!

            Comment

            • afterhours
              Trusted Tech

              100+ Posts
              • Mar 2017
              • 152
              #4
              Re: C6500 Softswitch

              Originally posted by afterhours
              Thank you. I'm trying to figure out what was disabled prior to my working on this machine. I'm almost 100% certain something with regard to auto drum.potential was disabled but I dont know what.
              If I turn the machine on and try to get it to come to ready all it does is sit and say "please wait Now adjusting"
              Im a Loser Baby!!!

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22702
                  #5
                  Re: C6500 Softswitch

                  Originally posted by afterhours
                  If I turn the machine on and try to get it to come to ready all it does is sit and say "please wait Now adjusting"
                  I can tell you this much: I had a machine doing this and it turned out to be a potential control error related to developer density. Entirely by accident I changed the correct developer and it worked for 30K or 40K, then happened again. After 3 or 4 of these developer changes that machine ended up getting replaced, so I can't tell you the full cause.

                  Maybe you can get further than I did. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • methogod
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Dec 2008
                      • 914
                      #6
                      Re: C6500 Softswitch

                      reload fail safe firmware, and start from ZERO.

                        Comment

                        • afterhours
                          Trusted Tech

                          100+ Posts
                          • Mar 2017
                          • 152
                          #7
                          Re: C6500 Softswitch

                          Originally posted by methogod
                          reload fail safe firmware, and start from ZERO.
                          Good suggestion. Will firmware put all the softswitches back at zero?
                          Im a Loser Baby!!!

                            Comment

                            • afterhours
                              Trusted Tech

                              100+ Posts
                              • Mar 2017
                              • 152
                              #8
                              Re: C6500 Softswitch

                              I mean default
                              Im a Loser Baby!!!

                                Comment

                                • methogod
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Dec 2008
                                  • 914
                                  #9
                                  Re: C6500 Softswitch

                                  should be a fall back firmware that bring it to normal. i would run you a print out to compare, but i have a C6501, not a c6500.

                                  my guess is there used to be a key-card or security device and now its looking for it to ready, but not sure.

                                  Can you ready the machine in service mode? to get some test prints out...

                                    Comment

                                    • afterhours
                                      Trusted Tech

                                      100+ Posts
                                      • Mar 2017
                                      • 152
                                      #10
                                      Re: C6500 Softswitch

                                      I found the problem. Softswitch 11-0 was on. It needs to be off. Right away the machine coded with c4520. Now I can troubleshoot.



                                      Thanks for all the advice
                                      Im a Loser Baby!!!

                                        Comment

                                        • Toxic
                                          Senior Tech

                                          500+ Posts
                                          • Dec 2009
                                          • 690
                                          #11
                                          Re: C6500 Softswitch

                                          How did you get idea for that specific dipws and what is function of it?
                                          Just curious.

                                            Comment

                                            • afterhours
                                              Trusted Tech

                                              100+ Posts
                                              • Mar 2017
                                              • 152
                                              #12
                                              Re: C6500 Softswitch

                                              Originally posted by Toxic
                                              How did you get idea for that specific dipws and what is function of it?
                                              Just curious.
                                              I remembered that a couple years ago I followed another tech and when I came to the c6500 it was just saying please wait now adjusting for as long as you left the machine on with out coding. After a couple weeks of working on it and research I ran into some info that spoke about a softswitch that turns most errors off but can cause the machine to cycle that way. Unfortunately I never wrote it down thinking is never run into it again.

                                              I am thrilled to have found it again and it will remain in my notes for good.
                                              Im a Loser Baby!!!

                                                Comment

                                                Previous template Next
                                                Working...