Bixhub C280 Won't secure print, Won't ID & Print or save

[blackcat4866]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

_{It's an easy mistake to make. I was with a Copystar dealer for a while, and it was very common for IT to use the Kyocera driver. For just basic printing you might not notice, but when you got into the more advanced functions you'd find that it couldn't auto-configure, couldn't sort or use the cassette base, wouldn't Private Print, etc, etc. =^..^=}

[kingarthur]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

_{It's an easy mistake to make. I was with a Copystar dealer for a while, and it was very common for IT to use the Kyocera driver. For just basic printing you might not notice, but when you got into the more advanced functions you'd find that it couldn't auto-configure, couldn't sort or use the cassette base, wouldn't Private Print, etc, etc. =^..^=}

The amount of times i've installed a new machine and advised the customers IT to install the drivers for the new model, i get told "but it prints with the old drivers", yes it does, but it's not completely compatible, then i get a call a week later because there's an issue and I'm expected to sort it....I refuse until the correct drivers have been installed. I even had a customer who replaced a Biz 223 with a C227, the IT bod turns up and says to the customer "Can you print", the customer said "yes", so the IT bod left....a week later I get a call as the customer can't find where to select for printing in colour....

[blackcat4866]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

... I even had a customer who replaced a Biz 223 with a C227, the IT bod turns up and says to the customer "Can you print", the customer said "yes", so the IT bod left....a week later I get a call as the customer can't find where to select for printing in colour....

Yeah, a customer with a Copystar VoyagerE (CS-C3232E), couldn't print in color. I think it might have had something to do with the HP4+ print driver... =^..^=

[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Maybe I spoke to soon, when I said everything was sorted, or maybe this is a seperate issue.
The initail problem has not returned, everything else seems ok apart from the paper tray settings.

I have put letterhead in tray 2.
I have selected tray 2 as type = Letterhead.
When I send a job as type = Letterhead, the printer errors as No such type of paper.

I can see from the web admin panel that the tray 2 setting is set to Letterhead.
I have also tried setting everything as Special paper.

Any ideas, seems like a driver related issue.

[blackcat4866]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

Back to the driver: Does the driver show that tray #2 is Letterhead? If not you have additional configuration to do. The driver must communicate via SNMP to get that data. =^..^=

[MrKis]

[MrKis]

Re: Bixhub C280 Won't secure print, Won't ID & Print or save

I Have moved this Tray issue to a new thread. Thanks