Kmbs 552 pagescope ssl error!

[Synthohol]

Re: Kmbs 552 pagescope ssl error!

honestly it looks like a password issue. i have hundreds of machines that dont have SSL and i can still login.
i would try a system data reset again, turn ther HDD back on and run the latest firmware.
if that still does not work in service mode select reset admin password and use the standard 1-8 once see if that helps.

[darry1322]

Re: Kmbs 552 pagescope ssl error!

Just for clarity. Does the Administrator password you enter into Pagescope on the web interface work when entered from the panel of the copier?

Nevermind: just saw where you posted earlier that you can get into Admin mode from the panel.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

Just for clarity. Does the Administrator password you enter into Pagescope on the web interface work when entered from the panel of the copier?

12345678 works AT THE COPIER!!! ...but not on Pagescope.

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[B0265]

Re: Kmbs 552 pagescope ssl error!

12345678 works AT THE COPIER!!! ...but not on Pagescope.

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Check the setting of SW25, I have seen this happening when the setting did not match the FW version.

[emujo2]

Re: Kmbs 552 pagescope ssl error!

Drop the function version down by one level, restart, bring function version to current level (matched to installed f/w version), restart. This should allow you to access via PSWC. Emujo

[qbert69]

Re: Kmbs 552 pagescope ssl error!

Drop the function version down by one level, restart, bring function version to current level (matched to installed f/w version), restart. This should allow you to access via PSWC. Emujo

In the administrative system settings under the enhanced security setting, I get a blank screen, which is where I believe SSL setting resides... but it is blank!!!...and yes, I did try rolling the firmware back to the very first, but it didn't work.

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[emujo2]

Re: Kmbs 552 pagescope ssl error!

It's not firmware that's causing the issue, there is something corrupt or mismatched in your function version. This symptom happens frequently, usually changing the version and going back takes care of it...If you can print out a config page, does the page show Bizhub 552 or some other generic printer? E And BTW, you don't have a PSWC SSL error, this is the normal PSWC message for a machine without SSL enabled. It's just a warning message. Don't focus on this message. Emujo

[qbert69]

Re: Kmbs 552 pagescope ssl error!

It's not firmware that's causing the issue, there is something corrupt or mismatched in your function version. This symptom happens frequently, usually changing the version and going back takes care of it...If you can print out a config page, does the page show Bizhub 552 or some other generic printer? E And BTW, you don't have a PSWC SSL error, this is the normal PSWC message for a machine without SSL enabled. It's just a warning message. Don't focus on this message. Emujo

I looked at the firmware notes and didn't see the usual list/table of what the bit switch should be in relation to the function & firmware versions. [emoji2955]

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[emujo2]

Re: Kmbs 552 pagescope ssl error!

Service manual is lacking as to what specifically soft switch 25 should be set at, but there was only function versions 2 and 3. On the MFP panel, go into menu/device information. The function version should be listed here. There was no requirement to move to function version 3 with the latest firmware, so function version 2 should work either way.. If the device information field is blank or anything but version 2 or 3, you will have to try a few changes to soft switch 25 to get it correct. I would try HEX 10 or 20. Emujo

[qbert69]

Re: Kmbs 552 pagescope ssl error!

Service manual is lacking as to what specifically soft switch 25 should be set at, but there was only function versions 2 and 3. On the MFP panel, go into menu/device information. The function version should be listed here. There was no requirement to move to function version 3 with the latest firmware, so function version 2 should work either way.. If the device information field is blank or anything but version 2 or 3, you will have to try a few changes to soft switch 25 to get it correct. I would try HEX 10 or 20. Emujo

HOLY CRAP!!! FIXED!!! [emoji16][emoji1303]
Bitswitch 25 = 10 !!!....it was originally set a 20 & showing v.3...now it's at 10 showing v.2!

Thanks emujo2!!!

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[emujo2]

Re: Kmbs 552 pagescope ssl error!

glad to hear it...Now sell them a new MFP..lol

[tsbservice]

Re: Kmbs 552 pagescope ssl error!

Excellentt techs we have here. Credits to all, especially emujo2 and B0265.

[qbert69]

Re: Kmbs 552 pagescope ssl error!

glad to hear it...Now sell them a new MFP..lol

I know it's old but we got these from an ended lease within our company, basically they'll be put out in the field as service exchange for some old ricoh/savin crap or sold low just to get the service clicks off of them!!! I came from the ricoh-savin darkside and am pretty satisfied with the KMBS stuff! Thanks Again for Your Help, emujo2!!![emoji16][emoji1303]

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