Some MFPs stop communicating with the CSRC

[Bix]

Re: Some MFPs stop communicating with the CSRC

I am facing this same issue it seems that after upping the function version these machines fail to connect.

Where do I need to turn back on these TLS setting please?

Yes, you have to activate it.
It also disables WebDAV

[copier tech]

Re: Some MFPs stop communicating with the CSRC

On bizhub C250i

[ATTACH=CONFIG]46862[/ATTACH]

Most of mine dropping off are 4e series.

[tsbservice]

Re: Some MFPs stop communicating with the CSRC

Most of mine dropping off are 4e series.

Doesn't matter. Still under [Security] - [PKI Settings] - [SSL Setting]

Clipboard01.jpg

[Bix]

Re: Some MFPs stop communicating with the CSRC

Most of mine dropping off are 4e series.

The absurd thing is that in some cases it works for me even with those two flags disabled and then stop working at any moment.
So do it! Disable those flags like my colleague tbservice says!

[copyrooks]

Re: Some MFPs stop communicating with the CSRC

I have the same issue randomly with different series of machines. They'll report for a long time then all of a sudden stop. I hate calling vcare support as they just blame the customer's network and pretty much refuse to assist after giving their usual instructions. I end up asking my admin to re register on the vcare program, i get lucky sometimes but some accounts i end up physically getting the meter or calling and asking them to email if the customer is nice enough.

[copier tech]

Re: Some MFPs stop communicating with the CSRC

Doesn't matter. Still under [Security] - [PKI Settings] - [SSL Setting]

[ATTACH=CONFIG]46864[/ATTACH]

Thanks i'll check these setting next visit.

Are they only available via Pagescope or can I change this setting via the device panel?

[tsbservice]

Re: Some MFPs stop communicating with the CSRC

I have done them always through PSWC never from copier panel. Searching from manual didn't show it as doable...might be wrong though.