C258 print error

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 13039
    #1

    C258 print error

    Hey all
    I have a customer with a BH C258 and she is getting an error while printing. She says it is from a powerpoint presentation grid. (Not sure what that is)
    It will print some and then stop. When it stops it prints out the error indicated on the attachments.
    Any help is appreciated
    Thanks
    Attached Files
    Tags: c258, error, print, stop, stops
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7931
      #2
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • Copier Addict
          Aging Tech

          Site Contributor
          10,000+ Posts
          • Jul 2013
          • 13039
          #3
          Re: C258 print error

          The firmware is up to date, but I will be going in to re-install it. Just in case.
          Thanks for the response.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: C258 print error

              What driver they use? Check and make sure they are using latest. If they print with PCL6 use PS instead and vice versa. Definitely looking like FW or driver(driver/software) issue.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • jotunn
                  Senior Tech

                  500+ Posts
                  • Jan 2010
                  • 530
                  #5

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5458
                      #6
                      Re: C258 print error

                      the margins are off. select fit to page and it usually works.
                      its a driver issue as the machine itself would not kick out a 2nd page if it only received one page.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • Bix
                          Service Manager

                          1,000+ Posts
                          • Apr 2018
                          • 1421
                          #7
                          Re: C258 print error

                          Hello,
                          maybe it's a character processing problem. Go to the Quality driver settings> Font settings> Download fonts to the printer: Image.

                          Alternatively, you can save the file as a PDF to your client before printing.

                            Comment

                            • Copier Addict
                              Aging Tech

                              Site Contributor
                              10,000+ Posts
                              • Jul 2013
                              • 13039
                              #8
                              Re: C258 print error

                              Originally posted by Bix
                              Hello,
                              maybe it's a character processing problem. Go to the Quality driver settings> Font settings> Download fonts to the printer: Image.

                              Alternatively, you can save the file as a PDF to your client before printing.
                              Bingo!!!! She called yesterday and said when she saves doc as a PDF it works fine.
                              Thanks everyone for the responses

                                Comment

                                • guitar9199
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2016
                                  • 1097
                                  #9
                                  Re: C258 print error

                                  I was going to suggest switching to a PCL5 driver. I'm starting to see some quirky things happening with Windows and PCL6, to the point where I'm just not installing that driver anymore unless the customer SPECIFICALLY requests it.

                                    Comment

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