C284e dead

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  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14464

    #16
    Re: C284e dead

    Sometimes if the metal paper guide assembly inside the tray shifts backwards it will cause paper size errors. Make sure the two screws are centred.

    Comment

    • mrfuser
      Service Manager

      Site Contributor
      1,000+ Posts
      • May 2007
      • 1604

      #17
      Re: C284e dead

      Do you know what the sensors are actually called in the parts manual?

      Comment

      • srvctec
        Former KM Senior Tech

        500+ Posts
        • Oct 2009
        • 827

        #18
        Re: C284e dead

        Originally posted by mrfuser
        Do you know what the sensors are actually called in the parts manual?
        Generally they are called size detect sensors.
        Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

        Comment

        • allan
          RTFM!!

          5,000+ Posts
          • Apr 2010
          • 5462

          #19
          Re: C284e dead

          Originally posted by mrfuser
          Do you know what the sensors are actually called in the parts manual?

          Dude pull out a tray get on your ass and have a look in there. Try opening a parts manual.
          Whatever

          Comment

          • mrfuser
            Service Manager

            Site Contributor
            1,000+ Posts
            • May 2007
            • 1604

            #20
            Re: C284e dead

            Dude! 🤪😂
            thanks I needed a chuckle!

            Originally posted by allan
            Dude pull out a tray get on your ass and have a look in there. Try opening a parts manual.

            Comment

            • mrfuser
              Service Manager

              Site Contributor
              1,000+ Posts
              • May 2007
              • 1604

              #21

              Comment

              • copierdude1114
                Technician
                • Dec 2015
                • 29

                #22
                Re: C284e dead

                Problem
                MFP may stop at 2 bars, 4 bars or KM logo.

                Solution
                CAUSE: Poor communication between MFPB and other components "Finisher, Network and fax cables, DSIPB, HDD and PRCB".

                SOLUTION: Please perform the following steps.
                1. Start with disconnecting the following components from MFP "Finisher, Network, fax cables and HDD" and see if machine can take the latest firmware.
                2. Disconnect the Printer control board (PRCB) from MFP board (MFPB) (PJ03 on MFPB or CN41 on PRCB) as well as the Dual scan image process board (DSIPB) and see if the machine will boot.
                3. If the MFP boots, you can get into service mode by pressing on "Menu" button to bypass the error code screen then touch "Counter" to enter Service Mode and check for trouble codes to help troubleshoot.
                4. To access service mode touch Counter-> Display Keypad then enter Stop00 Stop01-> Enter CE Password (default 9272 4x).
                5. If the machine boots, reattach all the components that were previously disconnected to see which one causes the issue.


                Technical Notes
                All that is required to boot the MFP board is the display, touchscreen, SSD board, memory, and power.

                Comment

                • mjunkaged
                  Trusted Tech

                  250+ Posts
                  • Feb 2009
                  • 379

                  #23
                  Re: C284e dead

                  Originally posted by allan
                  Dude pull out a tray get on your ass and have a look in there. Try opening a parts manual.
                  Yea, I'm old and it HURTS when I do it but I still do it!!!!!

                  Comment

                  • Copier Addict
                    Aging Tech

                    Site Contributor
                    10,000+ Posts
                    • Jul 2013
                    • 14464

                    #24
                    Re: C284e dead

                    Go into service mode and check the level on the SSD. If it isn't at 6.05 you will need the recovery firmware. If that doesn't work you may need a new SSD board.

                    Comment

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