Bizhub C364e Jumps to Admin setting password when you select Utility button

[captainrva]

When I select the Utility button, it prompts for Admin password. I have looked around the security settings and tried a few things but I've had no luck. Any help is appreciated.

Edit: I have formatted the SSD, HDD, done a clear all data, and firmware update to latest release.

[Synthohol]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

In service mode hits stop 0 clear make sure under management function choice that Unset.is selected
Let us know.

[tsbservice]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

I may be wrong but seems to recall that users can be prevented to use Utility button.
Can't find now how, though.

[Synthohol]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

there is no more utility button, its "home" now.

[tsbservice]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

there is no more utility button, its "home" now.

That's right, my bad, i was thinking about Utility menu but wrote button.
captainrva, what do you need to do, can you use web interface?

[rrrohan]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

I though a soft switch could be set to need password for user mode. Never used it so maybe it locks out the entire section.

Could explain when initialisation did not help

[gere1]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

check that SW switch 71 being set to 00

[captainrva]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

In service mode hits stop 0 clear make sure under management function choice that Unset.is selected
Let us know.

Unset was already chosen under Stop 9

check that SW switch 71 being set to 00

SW switch 71 was already set to 00.

[captainrva]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

I still have no idea how to fix this. Should I just use the reset tool?

[tsbservice]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

Check that DIP switch 200 (bit 5) being set to 00.
There may be other SW settings related, but first check this.

[copier tech]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

Try SW switch 200 set to HEX 20

[tsbservice]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

Check that DIP switch 200 (bit 5) being set to 00.

Just checked this on C224e machine. Default settings of HEX is 00(didn't ask for password), setting it to HEX 20 - it asks for admin password when Utility is pressed.

[captainrva]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

Try SW switch 200 set to HEX 20

That did the trick! SW switch 200 was set to 20 so I changed it to 00 and no more password prompt to get into Utilities. Thanks!

[copier tech]

Re: Bizhub C364e Jumps to Admin setting password when you select Utility button

That did the trick! SW switch 200 was set to 20 so I changed it to 00 and no more password prompt to get into Utilities. Thanks!