C654e data overwrite

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  • nathicana
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2008
    • 322

    C654e data overwrite

    I have a Bizhub C654e going to lease return. Is it safe to run Overwrite all data?

    This is the one where there are 8 choices for the type of overwrite.

    I want the machine to work afterwards without needing firmware loading or formatting.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: C654e data overwrite

    Originally posted by nathicana
    I have a Bizhub C654e going to lease return. Is it safe to run Overwrite all data?
    This is the one where there are 8 choices for the type of overwrite.
    I want the machine to work afterwards without needing firmware loading or formatting.
    when I send lease units back... print the service reports... do the full security.. the new leaser will be responsible for reload

    Comment

    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7931

      #3
      Re: C654e data overwrite

      Originally posted by nathicana
      I have a Bizhub C654e going to lease return. Is it safe to run Overwrite all data?

      This is the one where there are 8 choices for the type of overwrite.

      I want the machine to work afterwards without needing firmware loading or formatting.
      No issues or you can just unset or format the HDD in CE mode.
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: C654e data overwrite

        Originally posted by copier tech
        No issues or you can just unset or format the HDD in CE mode.
        trying to understand....

        UNSET does that WIPE the drive? what if it is left in THAT unit.. then fired back up.. can the controller pick up the old format kernel * like a PC IDE HDD on auto-detect*

        wouldn't that bring back the info on the HDD or does it do a wipe during the unset process?

        hence the whole legal/HIPPA reason for wipe/destroy the HDD

        still trying to understand THAT process
        Last edited by Phil B.; 01-29-2019, 08:12 AM. Reason: spelling

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635

          #5
          Re: C654e data overwrite

          I was reading somewhere that Overwrite All Data is KM recommendation in such cases.
          I found it and it can be used when machine is going to be discarded or use of a leased machine is terminated at the end of contract.
          Last edited by tsbservice; 01-29-2019, 09:02 AM. Reason: information correction
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • B0265
            Senior Tech

            500+ Posts
            • Jan 2007
            • 718

            #6
            Re: C654e data overwrite

            Originally posted by nathicana
            I have a Bizhub C654e going to lease return. Is it safe to run Overwrite all data?

            This is the one where there are 8 choices for the type of overwrite.

            I want the machine to work afterwards without needing firmware loading or formatting.
            If you run the overwrite you will need to format the HDD before using the MFP again.
            The process also wipes out things like job logs and network settings.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931

              #7
              Re: C654e data overwrite

              Originally posted by Phil B.
              trying to understand....

              UNSET does that WIPE the drive? what if it is left in THAT unit.. then fired back up.. can the controller pick up the old format kernel * like a PC IDE HDD on auto-detect*

              wouldn't that bring back the info on the HDD or does it do a wipe during the unset process?

              hence the whole legal/HIPPA reason for wipe/destroy the HDD

              still trying to understand THAT process
              The Bizhubs dont use the hdd to boot up etc, so even of you were to remove the hdd it will boot up copy & print. You could also fit the drive to a usb caddy fotmat the drive & refit.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22808

                #8
                Re: C654e data overwrite

                Originally posted by copier tech
                The Bizhubs dont use the hdd to boot up etc, so even of you were to remove the hdd it will boot up copy & print. You could also fit the drive to a usb caddy fotmat the drive & refit.
                well thanks you 'splained that one Lucy' THANKS!

                Comment

                • B0265
                  Senior Tech

                  500+ Posts
                  • Jan 2007
                  • 718

                  #9
                  Re: C654e data overwrite

                  Originally posted by Phil B.
                  trying to understand....

                  UNSET does that WIPE the drive? what if it is left in THAT unit.. then fired back up.. can the controller pick up the old format kernel * like a PC IDE HDD on auto-detect*

                  wouldn't that bring back the info on the HDD or does it do a wipe during the unset process?

                  hence the whole legal/HIPPA reason for wipe/destroy the HDD

                  still trying to understand THAT process
                  Formatting the HDD only deletes the partition table so it still might be able to retreive some data if you have the tools and knowledge. This is why some customers require that you destroy or overwrite the entire HDD.

                  Comment

                  • copyman
                    Owner / Technician

                    Site Contributor
                    2,500+ Posts
                    • Sep 2005
                    • 4213

                    #10
                    Re: C654e data overwrite

                    Most of the lease returns I buy the HDD has been formatted. All I have to do is install the movie data. Go into service mode and do a "physical" format. This will take a long time but is best way to completely remove all data for security. Of course no format is 100% and is why the FBI can find stuff on formatted HDD used in crimes.

                    If the copier was used in some super secure office than I would remove HDD otherwise format is all you need to do.

                    Comment

                    • darry1322
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2010
                      • 817

                      #11
                      Re: C654e data overwrite

                      Originally posted by copier tech
                      No issues or you can just unset or format the HDD in CE mode.

                      Formatting a HDD leaves the data intact. You would need to remove the drive and use specialized software to recover the data but it is recoverable.

                      Overwrite destroys the data so it can't be recovered.

                      Comment

                      • nathicana
                        Trusted Tech

                        Site Contributor
                        250+ Posts
                        • Aug 2008
                        • 322

                        #12
                        Re: C654e data overwrite

                        Originally posted by B0265
                        If you run the overwrite you will need to format the HDD before using the MFP again.
                        The process also wipes out things like job logs and network settings.

                        Thanks. I ended up just doing a logical format.

                        I would have rather done the overwrite all but I had a previous bad experience. I think I did the administrator HDD format following the overwrite and caused a D012 code. Maybe the correct procedure is overwrite all then logical format.

                        Comment

                        • srvctec
                          Former KM Senior Tech

                          500+ Posts
                          • Oct 2009
                          • 827

                          #13
                          Re: C654e data overwrite

                          Originally posted by nathicana
                          Maybe the correct procedure is overwrite all then logical format.
                          Exactly.
                          Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                          Comment

                          • nathicana
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • Aug 2008
                            • 322

                            #14
                            Re: C654e data overwrite

                            I ran the overwrite on another of these machines and it says ready to copy. When I try to copy it scans the original then says ready to accept another job but won't copy.

                            No codes or jams. Can cancel the job on status screen.

                            Please help if you know what's going on.

                            thanks

                            Comment

                            • Ashbell
                              Technician
                              • Sep 2017
                              • 17

                              #15
                              Re: C654e data overwrite

                              Originally posted by nathicana
                              I ran the overwrite on another of these machines and it says ready to copy. When I try to copy it scans the original then says ready to accept another job but won't copy.

                              No codes or jams. Can cancel the job on status screen.

                              Please help if you know what's going on.

                              thanks
                              probably Life stop settings are still turned on, need to go into service mode and turn them off.

                              Comment

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