bizhub C224 paper select issue.

[ck1]

i have one c224 got this issue . when you put at glass or feeder , it show this massage . any setting ?
WhatsApp Image 2019-03-07 at 1.17.57 PM.jpg

[tsbservice]

Re: bizhub C224 paper select issue.

It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
-do you have A3 paper set in any drawer?
-what's the original size?
-WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?

[ck1]

Re: bizhub C224 paper select issue.

It's very hard to see from picture you post, but it looks like machine asks for A3 paper size. Few Questions from here.
-do you have A3 paper set in any drawer?
-what's the original size?
-WHAT's wrong with using Google translate to describe roughly problem, and don't let us guessing?!?

Yes original is A3 size and my tray have A3 paper , but it no auto switch to the tray and show massages . You must manually select the tray. Even use feeder also same


the massage is paper of matching size is not available
select the paper matching paper : A3

[rrrohan]

Re: bizhub C224 paper select issue.

Is the A3 tray highlighted in auto tray selection in user mode?

[Synthohol]

Re: bizhub C224 paper select issue.

is the A3 tray set to anything but plain?
that would cause it too.

[allan]

Re: bizhub C224 paper select issue.

The original detection is screwy. Make sure the DF lenght sensor is not trapped.
Make sure the platen glass and optics including the platen length sensors are clean.
Or swop the 2 sensors around. Toggle between tabel1 and tabel2 in service mode under original detection.
Then toggle back. Cant tel you why but fixed that problem before.
There was a while that problem plagued me and after tinkering mysteriously resolved itself


Also there is sensor check...

[jwai]

Re: bizhub C224 paper select issue.

Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )

[ck1]

Re: bizhub C224 paper select issue.

Is the A3 tray highlighted in auto tray selection in user mode?

yes A3 siza at 2nd tray and setting at auto select

[ck1]

Re: bizhub C224 paper select issue.

Solve it by cleaning optical section. ( original glass, mirrors, lamp, lens, size detection sensors )

thanks i will try it

[rrrohan]

Re: bizhub C224 paper select issue.

yes A3 siza at 2nd tray and setting at auto select

To be clear I mean

Utility - user settings - system settings - paper tray settings - auto tray selection settings

And tray with A3 is highlighted yellow?

Alsoake sure your A3 tray is set to Plain paper

[ck1]

Re: bizhub C224 paper select issue.

To be clear I mean

Utility - user settings - system settings - paper tray settings - auto tray selection settings

And tray with A3 is highlighted yellow?

Alsoake sure your A3 tray is set to Plain paper

oh ... ok thanks i try

[greglogston]

Re: bizhub C224 paper select issue.

check the Bypass paper senor is actuated, remove the paper or the particle blocking the bypass paper feed! might be Paper feed Empty sensor is blocked.

His problem is the machine detects paper on the glass when it's not there i'm assuming. I had this issue today and am looking for a fix. When I close doc feed it thinks there is an original on the glass. If I lift it up a couple inches and back down again it fixes it. Also, weird, but if I power cycle it doesn't do it.

[Copier Addict]

Re: bizhub C224 paper select issue.

His problem is the machine detects paper on the glass when it's not there i'm assuming. I had this issue today and am looking for a fix. When I close doc feed it thinks there is an original on the glass. If I lift it up a couple inches and back down again it fixes it. Also, weird, but if I power cycle it doesn't do it.

Cleaning the underside of the glass almost always fixes that problem

[greglogston]

Re: bizhub C224 paper select issue.

Cleaning the underside of the glass almost always fixes that problem

[rrrohan]

Re: bizhub C224 paper select issue.

im confused. is the OP saying that

detects original size as A3 on glass when it shouldnt

or

when you try to print A3 it doesnt take it from A3 tray and instead ask you to load paper in bypass/manual feed tray?

i thought it was that A3 tray issue