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as far as why they are skewed to begin with, have you tried lifting the front left corner of the scanner with at least 10 LBs of force and tried to scan?
i find customers lean on the scanner or put something heavy on it and the scans become trapezoid and the scanner just sits there crooked.
This solution is often effective
But never let the customer do it, he would be able to overturn the copier
There are also DF adjustments in service mode including skew measurment and correction. One thing that bit me in the past was a tech had jimmied up a machine to correct for copy skew when the issue was with the DF...In other words he adusted the main body instead of the ADF. In this case, copies looked OK, but prints and scans has a little skew. You do require that special test chart to do these adjustnents..Emujo
this is the most common thing to happen! unit was "Fixxed" wrong to begin with.
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