I have a customer with a BH C458 and a recently purchased fax kit. Their phone system is all digital, so there is a little A-D converter box supplying the fax line (2-wire). After slowing down all the TX/RX speeds and increasing delays/wait times, I have local faxes working as good as can be hoped for. However...long distance faxes are giving me trouble.
There is an extra wrinkle, as well: they have a service from their phone provider that requires a dept. code (and a PBX code) to be entered when dialing any long distance number (ie. 8 P 1-123-456-7890 P *1900). I have tried to dial using Off-hook, one-touch, and direct input, all with the fax monitor speaker turned up. Every time, the machine will start the transfer immediately after the dept code is entered. The phone never rings, it just launches right into the transfer squelches. Eventually, you will just hear the dial tone in the background while the modem continues to talk to nobody in particular.
Of course, this isn't a problem with the 15 year old POS they have upstairs.
The customer's IT provider has recommended using a fax service, Documo M-Fax, for all outgoing faxes. This sounds great, and the IT people have had good success with it in other locations, but I am having a hard time figuring out how to cleanly implement it.
In order for this service to work, I need to find a way to quickly swap back-and-forth between two different "From Addresses" in the Scan-to-Email tab. I don't have any experience with the various panel customization tools available, so I'm hoping there is an easy solution that I am just not seeing. Ideally, I would love to have two separate "Scan" tabs on the home/menu screen, one defaulted to the fax-forward "from address", and one defaulted to the scan-to-email (customer's) "from address".
Is this, or something similar, possible? I don't think the users at this particular location can handle manually selecting the from address for each job, so I want to make it as simple as possible.
There is an extra wrinkle, as well: they have a service from their phone provider that requires a dept. code (and a PBX code) to be entered when dialing any long distance number (ie. 8 P 1-123-456-7890 P *1900). I have tried to dial using Off-hook, one-touch, and direct input, all with the fax monitor speaker turned up. Every time, the machine will start the transfer immediately after the dept code is entered. The phone never rings, it just launches right into the transfer squelches. Eventually, you will just hear the dial tone in the background while the modem continues to talk to nobody in particular.
Of course, this isn't a problem with the 15 year old POS they have upstairs.
The customer's IT provider has recommended using a fax service, Documo M-Fax, for all outgoing faxes. This sounds great, and the IT people have had good success with it in other locations, but I am having a hard time figuring out how to cleanly implement it.
In order for this service to work, I need to find a way to quickly swap back-and-forth between two different "From Addresses" in the Scan-to-Email tab. I don't have any experience with the various panel customization tools available, so I'm hoping there is an easy solution that I am just not seeing. Ideally, I would love to have two separate "Scan" tabs on the home/menu screen, one defaulted to the fax-forward "from address", and one defaulted to the scan-to-email (customer's) "from address".
Is this, or something similar, possible? I don't think the users at this particular location can handle manually selecting the from address for each job, so I want to make it as simple as possible.
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