C558 Tray 3 jam and noise

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  • jwai
    Senior Tech

    500+ Posts
    • May 2018
    • 502

    #1

    C558 Tray 3 jam and noise

    Hi guys,

    I have a C558 that sometimes jam on tray 3, and strange noise while feeding on that tray.
    I tried to replace the rollers, one way bearings and driving motor of that tray however the issue still stay.
    Any suggestions for this case?
  • Copier Addict
    Aging Tech

    Site Contributor
    10,000+ Posts
    • Jul 2013
    • 14350

    #2
    Re: C558 Tray 3 jam and noise

    Originally posted by jwai
    Hi guys,

    I have a C558 that sometimes jam on tray 3, and strange noise while feeding on that tray.
    I tried to replace the rollers, one way bearings and driving motor of that tray however the issue still stay.
    Any suggestions for this case?
    Jam code?
    Paper size?
    Paper orientation?
    Is it an LCT or universal tray?

    Comment

    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1301

      #3
      Re: C558 Tray 3 jam and noise

      I had one that the shaft that the DFPV roller sits on was actually bent slightly
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

      Comment

      • jwai
        Senior Tech

        500+ Posts
        • May 2018
        • 502

        #4
        Re: C558 Tray 3 jam and noise

        Originally posted by copier addict
        Jam code?
        Paper size?
        Paper orientation?
        Is it an LCT or universal tray?
        It's A4 crosswise , and there is PC-215 ( 4 universal trays ).

        Comment

        • jwai
          Senior Tech

          500+ Posts
          • May 2018
          • 502

          #5
          Re: C558 Tray 3 jam and noise

          Originally posted by kingarthur
          I had one that the shaft that the DFPV roller sits on was actually bent slightly
          You said the shaft of double feed prevention roller, is A161-5634-00?

          Comment

          • jwai
            Senior Tech

            500+ Posts
            • May 2018
            • 502

            #6
            Re: C558 Tray 3 jam and noise

            Originally posted by copier addict
            Jam code?
            Paper size?
            Paper orientation?
            Is it an LCT or universal tray?
            Jam code is 20-02.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22927

              #7
              Re: C558 Tray 3 jam and noise

              bizhub 658e with PC-415, J9901 and J20-02

              How about this? =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

              Comment

              • jwai
                Senior Tech

                500+ Posts
                • May 2018
                • 502

                #8
                Re: C558 Tray 3 jam and noise

                Originally posted by blackcat4866
                Thank you for your information, let's try it!

                Comment

                • jwai
                  Senior Tech

                  500+ Posts
                  • May 2018
                  • 502

                  #9
                  Re: C558 Tray 3 jam and noise

                  I tried to exchanged the gears unit with tray 4, the problem seems be solved !

                  Comment

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