[Misc] C364e cannot authetificate account tracking department id

[denvertan]

First time trying on the account tracking and also user authetification.
Both failed without single success login.

What did I missed?
Please point it to me, Thank you.

Setting inside Administrator mode
1. User Authentication/Account Tracking > General Settings
2. Account Track > ON
3. Account Tack Input > Account Name & Password Only
4. OK > YES > OK
5. Account Tracking Registration > select box 001 > Edit
6. Input Account Name as test, password 1234567890 > OK
7. Out from Administrator Mode
8. Try login with test and password 1234567890
9. Get this Authentication failure

Never successfully login even once.

*** Apology for my typing error****

[Leyahné]

Re: C364e cannot authetificate account tracking department id

Just use authentication and make sure you use the correct drivers.Update in the config section of the driver, make sure the obtain settings you have installed the IP for upddate

Sent from my SM-N960F using Tapatalk

[denvertan]

Re: C364e cannot authetificate account tracking department id

The problem is it cannot even login at the MFP it self.

[Synthohol]

Re: C364e cannot authetificate account tracking department id

Did you enable both act track AND authentication?
Just pick one.
Test
Try enabling the other
Test
Check credentials for authentication maybe a bad or missing entry.
Do not authenticate to external server.

[denvertan]

Re: C364e cannot authetificate account tracking department id

Did you enable both act track AND authentication?
Just pick one.
Test
Try enabling the other
Test
Check credentials for authentication maybe a bad or missing entry.
Do not authenticate to external server.

Tried, enable account only, user id only, both. All no luck even with password is 123.

Anyone know how to disable this ?
Administrative > Authetication Device > General > Card Authetication.

[Synthohol]

Re: C364e cannot authetificate account tracking department id

SERVICE MODE stop 9 or stop 0 Clear
vendor mode turn off

[emujo2]

Re: C364e cannot authetificate account tracking department id

I thnk youve got something confused...

Account track can be name/password, or password only..If name and password, name is case sensitive
If you have account track turned ON, password only, then when you register the account you will need to put in name and password, but when they access the machine they should only need password. User authentication can really mess this up if turned on..Be sure this is OFF. E

[denvertan]

Re: C364e cannot authetificate account tracking department id

I have tried
1. User Authetication only
2. Account Tracking only

Both did not work at all.

[Woxner]

Re: C364e cannot authetificate account tracking department id

is the hdd in the machine. when you turn on account track or authen it on it should ask if you want to clear the hdd. this all sits on the hdd

[denvertan]

Re: C364e cannot authetificate account tracking department id

is the hdd in the machine. when you turn on account track or authen it on it should ask if you want to clear the hdd. this all sits on the hdd

It did show the message that all data will be clearer then I proceed with "Yes" then "OK"

What I suspect is the machine is set to only card authentication only. Yet, the option suppose to be there is hidden.
How can I enable it ?

Missing option 8, how to enable it ?
WeChat Image_20190802104529.jpg

[rrrohan]

Re: C364e cannot authetificate account tracking department id

It did show the message that all data will be clearer then I proceed with "Yes" then "OK"

What I suspect is the machine is set to only card authentication only. Yet, the option suppose to be there is hidden.
How can I enable it ?

Missing option 8, how to enable it ?
[ATTACH=CONFIG]43305[/ATTACH]

Well I've never seen a device using account track be able to login with cards. You might be able to do it using keyboard wedge mode but I doubt it.

In CE mode billing settings is management function choice set on "UnSet"

[denvertan]

Re: C364e cannot authetificate account tracking department id

Well I've never seen a device using account track be able to login with cards. You might be able to do it using keyboard wedge mode but I doubt it.

In CE mode billing settings is management function choice set on "UnSet"

CE mode = Service Mode ?
I am new to Konica Minolta copier, please tip me a bit more.

CE Mode OMG.jpg

[emujo2]

Re: C364e cannot authetificate account tracking department id

You are looking for the billing modes that can be used to enable/disable various card readers or key counters. This is a special key sequence to access that screen. Was this machine used when you got it? Any chance it was in a CAC/PIV environment? E

[oldschool]

Re: C364e cannot authetificate account tracking department id

SERVICE MODE stop 9 or stop 0 Clear
vendor mode turn off

As Synthohol stated, Stop 9 once in service should bring up built in billing mode.

Not relevant to your question but worth mentioning...
For C3350/3850/4050/4750 press 22200 to access billing mode.

[denvertan]

Re: C364e cannot authetificate account tracking department id

As Synthohol stated, Stop 9 once in service should bring up built in billing mode.

Not relevant to your question but worth mentioning...
For C3350/3850/4050/4750 press 22200 to access billing mode.

Billing Mode is set to "Unset".

But error still persist.