C454e consumables life setting

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  • Taminol
    Trusted Tech

    Site Contributor
    100+ Posts
    • May 2007
    • 171
    #1

    C454e consumables life setting

    Hi Guys,

    Not sure if I am missing something.
    We have a C454e, it is set to DO NOT DISPLAY when life is reached for all consumables and also set to NO STOP.
    However, we received a telephone call from the client saying that the machine is displaying TRANSFER ROLLER WILL REQUIRE REPLACING SOON and THE OZONE FILTER NEEDS TO BE REPLACED.
    The machine has done 562k and the count for the Transfer roller and Ozone filter are at 18975M.
    Not sure why the machine displayed those messages when it was set not to display them.
    We've had this a couple of times on other devices recently, a Cxx4 and a Cxx8 series
    Can anyone point me in the right direction please...?
    Thanks
    Tags: c454e, display, set, transfer
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: C454e consumables life setting

      Originally posted by Taminol
      Hi Guys,

      Not sure if I am missing something.
      We have a C454e, it is set to DO NOT DISPLAY when life is reached for all consumables and also set to NO STOP.
      However, we received a telephone call from the client saying that the machine is displaying TRANSFER ROLLER WILL REQUIRE REPLACING SOON and THE OZONE FILTER NEEDS TO BE REPLACED.
      The machine has done 562k and the count for the Transfer roller and Ozone filter are at 18975M.
      Not sure why the machine displayed those messages when it was set not to display them.
      We've had this a couple of times on other devices recently, a Cxx4 and a Cxx8 series
      Can anyone point me in the right direction please...?
      Thanks

      that's because the parts it is saying are near life are SERVICE PARTS

      you turned off CONSUMABLES notifications

        Comment

        • Synaux
          Service Manager

          Site Contributor
          1,000+ Posts
          • Mar 2012
          • 1224
          #3
          Re: C454e consumables life setting

          Originally posted by Phil B.
          that's because the parts it is saying are near life are SERVICE PARTS

          you turned off CONSUMABLES notifications
          Yup, you can release the counters in service mode. There is a service level setting somewhere in service mode, but don't recall the specifics.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931
              #4
              Re: C454e consumables life setting

              Originally posted by Taminol
              Hi Guys,

              Not sure if I am missing something.
              We have a C454e, it is set to DO NOT DISPLAY when life is reached for all consumables and also set to NO STOP.
              However, we received a telephone call from the client saying that the machine is displaying TRANSFER ROLLER WILL REQUIRE REPLACING SOON and THE OZONE FILTER NEEDS TO BE REPLACED.
              The machine has done 562k and the count for the Transfer roller and Ozone filter are at 18975M.
              Not sure why the machine displayed those messages when it was set not to display them.
              We've had this a couple of times on other devices recently, a Cxx4 and a Cxx8 series
              Can anyone point me in the right direction please...?
              Thanks
              The ozone filter & transfer roller used to come with the transfer unit so one would change as a set

              Quite often the transfer unit is replaced & the transfer roller & ozone filter rollers counters are forgotten to be reset.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5458
                  #5
                  Re: C454e consumables life setting

                  replace the transfer kit, t/belt t/roller and filters.
                  or roll the dice and reset (new release) the t/belt life and hope CQ does not go to hell.
                  your choice.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • CompyTech
                      Super Tech

                      500+ Posts
                      • Feb 2011
                      • 706
                      #6
                      Re: C454e consumables life setting

                      You can reset the transfer roller and toner and ozone filter counters individually. If you reset the transfer belt it will reset those counters along with it.

                        Comment

                        • REGSIS
                          Trusted Tech

                          250+ Posts
                          • May 2016
                          • 434
                          #7
                          Re: C454e consumables life setting

                          Originally posted by Taminol
                          Hi Guys,

                          Not sure if I am missing something.
                          We have a C454e, it is set to DO NOT DISPLAY when life is reached for all consumables and also set to NO STOP.
                          However, we received a telephone call from the client saying that the machine is displaying TRANSFER ROLLER WILL REQUIRE REPLACING SOON and THE OZONE FILTER NEEDS TO BE REPLACED.
                          The machine has done 562k and the count for the Transfer roller and Ozone filter are at 18975M.
                          Not sure why the machine displayed those messages when it was set not to display them.
                          We've had this a couple of times on other devices recently, a Cxx4 and a Cxx8 series
                          Can anyone point me in the right direction please...?
                          Thanks
                          There is option not to display EOL for transfer belt, but there's no options to turn off messages for ozone filter and transfer roller.

                          You can play with these options but it's highly recommended that you replace whole transfer kit when it reaches its life. On the other side you can prolong drum life and fuser life if they are ok.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7635
                              #8
                              Re: C454e consumables life setting

                              From SM (WTF is that!?)Near Life Display Settings​Applicable consumables are as follows:
                              Drum Unit, Developing Unit, Fusing Unit, Ozone Filter, Transfer Roller UnitDisplay
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

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