Bizhub C353 Web page is blank

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  • Gabriel
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jun 2006
    • 129
    #1

    Bizhub C353 Web page is blank

    I got a service call to do scanning setup on Konica minolta BIzhub C353
    Everything is working, copy quality is fine printing is OK. but..
    Trying to get into the copier's webpage . It is blank !!!

    I'm using a computer with admin rights plus it is printing from and there is no other MFP in the network,
    also is doing the same with my service laptop connected to the copier ( No trough the network )
    This is what I did:

    reinstalled drivers (Konica minolta)
    Pinging response is fast (from my laptop an customer PC)
    My gateway and subnet mask match the copier settings
    firewall settings works installing other copiers
    Connected my laptop at the LAN port that are using for the copier and works fine.
    Pinging other computers works fine

    Not sure if it is a firmware, hardware or windows update issue

    Any help is welcome
    Tags: copier, fine, laptop, printing
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7635
      #2
      Re: Bizhub C353 Web page is blank

      I would try different web browser, next will be FW update.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • junior
          Technician
          • Sep 2008
          • 13
          #3
          Re: Bizhub C353 Web page is blank

          Just worked with a C451, Firefox was the only browser that would still work with it.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931
              #4
              Re: Bizhub C353 Web page is blank

              Originally posted by Gabriel
              I got a service call to do scanning setup on Konica minolta BIzhub C353
              Everything is working, copy quality is fine printing is OK. but..
              Trying to get into the copier's webpage . It is blank !!!

              I'm using a computer with admin rights plus it is printing from and there is no other MFP in the network,
              also is doing the same with my service laptop connected to the copier ( No trough the network )
              This is what I did:

              reinstalled drivers (Konica minolta)
              Pinging response is fast (from my laptop an customer PC)
              My gateway and subnet mask match the copier settings
              firewall settings works installing other copiers
              Connected my laptop at the LAN port that are using for the copier and works fine.
              Pinging other computers works fine

              Not sure if it is a firmware, hardware or windows update issue

              Any help is welcome
              I went through this years ago I tired Chrome & it worked ok dint like IE.

              There was a fw update for this but I didnt have a CF card so customer was happy to use Chrome.

              Such an old model now you can set up scanning from the device so dont actually need to use PageScope.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • srvctec
                  Former KM Senior Tech

                  500+ Posts
                  • Oct 2009
                  • 827
                  #5
                  Re: Bizhub C353 Web page is blank

                  I had the same thing happen a few years ago and couldn't get it to work with any browser or F/W. Told the customer it's just too old.
                  Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                    Comment

                    • Hansoon
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Sep 2007
                      • 3297
                      #6
                      Re: Bizhub C353 Web page is blank

                      It works here with Firefox and sometimes it needs Chrome.

                      Hans
                      " Sent from my Intel 80286 using MS-DOS 2.0 "

                        Comment

                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2142
                          #7
                          Re: Bizhub C353 Web page is blank

                          I have one at home and on the rare occasion I need to access it I have to start up my windows xp virtual machine and use the ancient version of IE that came with it. No other browser works with it for me.

                            Comment

                            • Gabriel
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Jun 2006
                              • 129
                              #8
                              Re: Bizhub C353 Web page is blank

                              Thank you all!!!

                              I got an schedule for Monday 'll let you know

                                Comment

                                • emujo2
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2017
                                  • 1580
                                  #9
                                  Re: Bizhub C353 Web page is blank

                                  Try IE in compatability mode..E

                                    Comment

                                    • Synthohol
                                      Certified Konica Expert

                                      Site Contributor
                                      5,000+ Posts
                                      • Mar 2016
                                      • 5463
                                      #10
                                      Re: Bizhub C353 Web page is blank

                                      just to throw my hat in, Firefox has never let me down. ever.
                                      internet exploder is dead to me.
                                      We know a thing or two because we've seen a thing or two.
                                      The medication helps though...

                                        Comment

                                        • rrrohan
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2011
                                          • 1971
                                          #11
                                          Re: Bizhub C353 Web page is blank

                                          Originally posted by copier tech
                                          I went through this years ago I tired Chrome & it worked ok dint like IE.

                                          There was a fw update for this but I didnt have a CF card so customer was happy to use Chrome.

                                          Such an old model now you can set up scanning from the device so dont actually need to use PageScope.
                                          I just use ISW on old machines. lost my CF card years ago lol

                                            Comment

                                            • Gabriel
                                              Trusted Tech

                                              Site Contributor
                                              100+ Posts
                                              • Jun 2006
                                              • 129
                                              #12
                                              Re: Bizhub C353 Web page is blank

                                              Update

                                              the service call that start this thread was cancelled but today I got a new service call from another customer to update his list of users.
                                              and it was a Bizhub C353 again, same problem web monitor was blank but this time a Had with me an old laptop loaded with windows XP.
                                              I connected it to the copier typed IP address and voila! it works.

                                              Not sure but I think this web monitor isn't compatible anymore with new browsers but still working with older ones.

                                                Comment

                                                • Synthohol
                                                  Certified Konica Expert

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • Mar 2016
                                                  • 5463
                                                  #13
                                                  Re: Bizhub C353 Web page is blank

                                                  firefox wins every time.
                                                  every time.
                                                  We know a thing or two because we've seen a thing or two.
                                                  The medication helps though...

                                                    Comment

                                                    • Gabriel
                                                      Trusted Tech

                                                      Site Contributor
                                                      100+ Posts
                                                      • Jun 2006
                                                      • 129
                                                      #14
                                                      Re: Bizhub C353 Web page is blank

                                                      Next time I will try it (Firefox)
                                                      Thank you for sharing

                                                        Comment

                                                        • Phil B.
                                                          Field Supervisor

                                                          10,000+ Posts
                                                          • Jul 2016
                                                          • 22808
                                                          #15
                                                          Re: Bizhub C353 Web page is blank

                                                          Originally posted by Synthohol
                                                          firefox wins every time.
                                                          every time.
                                                          it's ALL I use now...

                                                          and DuckDuckGo to do searchs

                                                            Comment

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