Hi, I have a bizhub C364 with around 100k.
Today I received a jam call from tray 1. I said simple: since the machine was stopped 1 month, probably damp or badly positioned paper.
Unfortunately it is not so. The most common codes are: 11-01 and 11-02. The printer has no problem printing from the second tray or from the bypass.
I replaced the rollers but without success. I cleaned the register sensor (PS1) and the others as well. From the sensor check I find no anomalies.
Regarding the jam: from tray 1 it can print the first sheet and then returns 11-01. Often there is no jammed sheet while sometimes it is just after the register.
Sometimes it was able to print even 2-3 extra sheets before detecting a jam.
Some idea? It had no problem before the holidays.
Today I received a jam call from tray 1. I said simple: since the machine was stopped 1 month, probably damp or badly positioned paper.
Unfortunately it is not so. The most common codes are: 11-01 and 11-02. The printer has no problem printing from the second tray or from the bypass.
I replaced the rollers but without success. I cleaned the register sensor (PS1) and the others as well. From the sensor check I find no anomalies.
Regarding the jam: from tray 1 it can print the first sheet and then returns 11-01. Often there is no jammed sheet while sometimes it is just after the register.
Sometimes it was able to print even 2-3 extra sheets before detecting a jam.
Some idea? It had no problem before the holidays.
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