Error Code C2557 on BHC308

[jasper2895]

Goodmorning! I need advice on how to solve a error code c2557 on a bizhub 363. I started the machine and this code just popped up and I have no idea where to start in fixing this. Thanks to anyone that can help.

EDIT: CHANGED MACHINE MODEL TO 363 FROM C308

[Phil B.]

Re: Error Code C2557 on BHC308

Goodmorning! I need advice on how to solve a error code c2557 on a bizhub c308. I started the machine and this code just popped up and I have no idea where to start in fixing this. Thanks to anyone that can help.

sounds like:

you didn't replace developer with the drum...

this is the error that appears.

do you have the service manual?

clearly stated in docs.

[Woxner]

Re: Error Code C2557 on BHC308

No reason to replaced dev when drum is done. Find out why it's not adding toner or if it pulled toner and dev for letting drum go too long. Also ck other drum for over life dev should go 400k or 600k

[tsbservice]

Re: Error Code C2557 on BHC308

No reason to replaced dev when drum is done. Find out why it's not adding toner or if it pulled toner and dev for letting drum go too long. Also ck other drum for over life dev should go 400k or 600k

I agree that developer units and drums on this series have different life cycle but HOW on Earth you pull life like 400k or 600k on this drums?!? For us they hardly pass over their quoted life at 120k(for K drums). You may be thinking of 4 series, but that's another story
Back to the topic-OP most likely machine has bind in the Toner Hopper Assembly. Assuming you are tech, remove black toner supply motor and hand operate section, if needed replace Toner Hopper Assembly p/n A7PUR71400 for bizhub C258/C308/C368.
EDIT: There is new p/n A7PUR71422.
If that resolve your issue come back and leave notice for others

[jasper2895]

Re: Error Code C2557 on BHC308

So I kinda made a mistake on the machine model. It's Bh363 mot C308. My bad everyone.

[rrrohan]

Re: Error Code C2557 on BHC308

Whats the life on Dev and Dev Unit

[Woxner]

Re: Error Code C2557 on BHC308

if its 363 just replace dev and drum then run the calibration.ck level history to see what atdc ratio is. should be around 6 or 7 %

as far as 308 i ment dev goes 400k not drums. 120k on drum is about max

[antone]

Re: Error Code C2557 on BHC308

chk level history....6 Voltage plus..try add toner ...chk t motor/toner

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[84teknik]

Re: Error Code C2557 on BHC308

Goodmorning! I need advice on how to solve a error code c2557 on a bizhub 363. I started the machine and this code just popped up and I have no idea where to start in fixing this. Thanks to anyone that can help.

EDIT: CHANGED MACHINE MODEL TO 363 FROM C308

I think it's time to replace DV-411 if you have one, or you can clear developer counter on "service mode" then do the auto TCR adjusment... but this just a temporary move before you replace DV-411 with the new one.

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[84teknik]

Re: Error Code C2557 on BHC308

I think it's time to replace DV-411 if you have one, or you can clear developer counter on "service mode" then do the auto TCR adjusment... but this just a temporary move before you replace DV-411 with the new one.

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[copyman]

Re: Error Code C2557 on BHC308

Agree with a few here, reset drum & dev counters FIRST then install new drum & developer, turn machine on and immediately Execute [Service Mode] → [Imaging Process Adjustment] → [TCR Sensor Adjust]

[allan]

Re: Error Code C2557 on BHC308

No reason to replaced dev when drum is done. Find out why it's not adding toner or if it pulled toner and dev for letting drum go too long. Also ck other drum for over life dev should go 400k or 600k

Yea its possible on the developer. The dev casing leaves the show at around 500K for me. Been keeping these alive past 800K and a dev change. Re condition the roller surface with industrial scotchbrite the brown kind, tape of the roller edges.
Got a DXF file for the dimensions of the dev seals if any one needs it. Use thin black mirror tape and thin duct tape to hold it. Never lost a dev on these machine like i use to on those 250's.
Vacuuming the drum recycling and resting the counters on visits helps a lot.

Believe i have a 363 past 500K somewhere.

Agree with a few here, reset drum & dev counters FIRST then install new drum & developer, turn machine on and immediately Execute [Service Mode] → [Imaging Process Adjustment] → [TCR Sensor Adjust]

Why was it off?

If the print looks good then try TCR adjustment. Please do max density and gradation adjustment. Very forgiving machine.
Now the developer collars those white wheels on the ends of the mag roller that spaces the drum from the magnetic brush.
Those are a problem and needs to be functional. So replace those every other drum change.

So you machine is probably not adding toner for some reason. You would need to check the subhopper assy if the problem persists.

[Gab]

Re: Error Code C2557 on BHC308

Goodmorning! I need advice on how to solve a error code c2557 on a bizhub 363. I started the machine and this code just popped up and I have no idea where to start in fixing this. Thanks to anyone that can help.

EDIT: CHANGED MACHINE MODEL TO 363 FROM C308

inrease ATDC value and then execute programs for new developer. Test if it insist repeat the same till error stops