Bizhub 284e loses IP address

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  • Proffice
    Technician
    • Oct 2019
    • 10
    #1

    Bizhub 284e loses IP address

    Good evening from Greece guys.
    I have a problem with a bizhub 284e.
    When the customer switches off the main swith, the machine lose its IP address.
    It has happened before with a 224e, which occasionaly loses IP during weekend breaks...
    Any suggestions?
    Tags: 284e, address, bizhub, loses
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: Bizhub 284e loses IP address

      Is it set to DHCP or Static? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580
          #3
          Re: Bizhub 284e loses IP address

          Possible battery backup issues...This is pretty old E

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5463
              #4
              Re: Bizhub 284e loses IP address

              The nvram is an ssd. There is no bettery.

              I suggest doing a network initialize and set a static address DNS and all.
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • Proffice
                  Technician
                  • Oct 2019
                  • 10
                  #5
                  Re: Bizhub 284e loses IP address

                  It is set to static.
                  I'll initialize the network and I will give you the feedback guys.
                  Thanks

                    Comment

                    • rrrohan
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2011
                      • 1971
                      #6
                      Re: Bizhub 284e loses IP address

                      when you say it loses IP what does it revert back to?

                      i thought default would be for it to go onto dhcp

                      If its going onto dhcp then just reserve it that address in server/router

                      Does it also lose the smtp address?

                        Comment

                        • EarthKmTech
                          Step aside, noob

                          1,000+ Posts
                          • May 2009
                          • 2142
                          #7

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