cannot turn off separate scan when using glass

[adecanmin]

Gentlemen.

Customer was getting strange service codes. I upgraded the firmware. Fixed that problem. According to the customer before the upgrade, they could put the document on the glass, push start and it would copy. I made sure the separate scan was turned off when using glass. No good. I checked the pdf for the firmware about my issue. Nothing. I looked through service manual at soft switch settings. Nothing. Anyone run across this before?


A

[bsm2]

Re: cannot turn off separate scan when using glass

Did you reboot the machine? some settings changes machines need to reboot in order for the new settings to take to take.

[adecanmin]

Re: cannot turn off separate scan when using glass

Yes. I'm going there today. I can restart it again.

[mo0651]

Re: cannot turn off separate scan when using glass

Are you sure that "SORT" is not on???

[adecanmin]

Re: cannot turn off separate scan when using glass

Sort is on. It has a finisher. I did turn that on recently. It was defaulted to group and non sort. Customer wanted it to sort as a default. I'll turn it off and see what happens.

thanks.

A

[emujo2]

Re: cannot turn off separate scan when using glass

sepscan2.pdf

Might help..E

[Bix]

Re: cannot turn off separate scan when using glass

Hi, are you sure you haven't installed a special firmware? Do you remember the version?


Also, manually it is not possible to remove the flag?

[adecanmin]

Re: cannot turn off separate scan when using glass

Hello Gentlemen

It was the sort function the was causing the problem. I put it on autosort and the problem is fixed. Thanks guys.