color line probleme

Collapse
X
Collapse
 
  • Page of 2
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
  • Gael
    Technician
    • Oct 2019
    • 18
    #1

    color line probleme

    Hello,

    I have color line problems when i print or copy (Copy.pdf. I have toner powder on my transfer unit.

    Can someone help me ?

    Im French and I am sorry for the quality of my english.

    Tags: color, english, french, gaël, line
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: color line probleme

      Originally posted by Gael
      Hello,

      I have color line problems when i print or copy (see attachment). I have toner powder on my transfer unit.

      Can someone help me ?

      Im French and I am sorry for the quality of my english.
      what attachment?

        Comment

        • Gael
          Technician
          • Oct 2019
          • 18
          #3
          Re: color line probleme

          you are too fast, i just fixed the attachment

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: color line probleme

              What model?
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: color line probleme

                  Originally posted by Gael
                  Hello, I have color line problems when i print or copy ([ATTACH]44039[/ATTACH]. I have toner powder on my transfer unit. Can someone help me ? Im French and I am sorry for the quality of my english. G
                  looks like a transfer belt cleaning issue.

                  please post the page counts on:

                  Drums/Dev/Belt/Fuser

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: color line probleme

                      Originally posted by Phil B.
                      looks like a transfer belt cleaning issue.

                      please post the page counts on:

                      Drums/Dev/Belt/Fuser
                      Agree, looks like belt cleaning blade if sample is SEF.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • Gael
                          Technician
                          • Oct 2019
                          • 18
                          #7
                          Re: color line probleme

                          Originally posted by tsbservice
                          What model?
                          Konica C220

                            Comment

                            • Gael
                              Technician
                              • Oct 2019
                              • 18
                              #8
                              Re: color line probleme

                              Originally posted by Phil B.
                              looks like a transfer belt cleaning issue.

                              please post the page counts on:

                              Drums/Dev/Belt/Fuser
                              I will do that and post back

                                Comment

                                • Gael
                                  Technician
                                  • Oct 2019
                                  • 18
                                  #9
                                  Re: color line probleme

                                  Originally posted by tsbservice
                                  Agree, looks like belt cleaning blade if sample is SEF.
                                  What means SEF ?

                                    Comment

                                    • Phil B.
                                      Field Supervisor

                                      10,000+ Posts
                                      • Jul 2016
                                      • 22808
                                      #10
                                      Re: color line probleme

                                      Originally posted by Gael
                                      What means SEF ?
                                      short edge feed = SEF

                                      long edge feed = LEF

                                        Comment

                                        • BaconSteve
                                          Trusted Tech

                                          100+ Posts
                                          • Apr 2019
                                          • 140
                                          #11
                                          Last edited by BaconSteve; 11-14-2019, 10:55 PM.

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22703
                                              #12
                                              Re: color line probleme

                                              If I were to make a guess I'd say the spout that carries the primary transfer waste toner to the waste bottle is likely clogged. From there the primary transfer cleaning unit backs up until the waste toner oozes out at the seals.

                                              Check to see that there is some room in the waste bottle to accept transfer waste toner. I had a bizhub 654e the other day that entirely filled the primary transfer waste area of the waste bottle without triggering the bottle full sensor. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • Gael
                                                  Technician
                                                  • Oct 2019
                                                  • 18
                                                  #13
                                                  Re: color line probleme

                                                  So i Cleaned the transfert belt and the blade.
                                                  Now i have no thread but i dont know for how long.
                                                  Blackcat is right "the spout that carries the primary transfer waste toner to the waste bottle is likely clogged. From there the primary transfer cleaning unit backs up until the waste toner oozes out at the seals".
                                                  I disassembled and cleaned the spout and the tank. But this i not the first time i have the spout clogged.
                                                  We will see in the future if the problem is solved definitively.

                                                  My C220 tells me that the drum units have expired yesterday (coincidence) but i'm sure we can still use them. Is it possible to remove the alert that says to change the drum ?
                                                  20191115_105627.jpg

                                                  Than you to everyone for your help regarding the thread problem.

                                                    Comment

                                                    • blackcat4866
                                                      Master Of The Obvious

                                                      Site Contributor
                                                      10,000+ Posts
                                                      • Jul 2007
                                                      • 22703
                                                      #14
                                                      Re: color line probleme

                                                      Once they show "Replace..." Flipping the soft switch for the consumables will only affect the next replacement. If it were me I would turn off the comsumable popup, but until you install new drums it will still display.
                                                      =^..^=
                                                      If you'd like a serious answer to your request:
                                                      1) demonstrate that you've read the manual
                                                      2) demonstrate that you made some attempt to fix it.
                                                      3) if you're going to ask about jams include the jam code.
                                                      4) if you're going to ask about an error code include the error code.
                                                      5) You are the person onsite. Only you can make observations.

                                                      blackcat: Master Of The Obvious =^..^=

                                                        Comment

                                                        • Gael
                                                          Technician
                                                          • Oct 2019
                                                          • 18
                                                          #15
                                                          Re: color line probleme

                                                          If i understand correctly, Flipping the soft switch will not work if i do not change the drums ?
                                                          But if i flippe the soft switch and i change the drums, i'll never have a message again ?

                                                            Comment

                                                            Previous 1 2 template Next
                                                            Working...