Forward TX Eroro while sending A3 pages by email MS 365

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  • samaco
    Junior Member
    • Nov 2019
    • 4

    Forward TX Eroro while sending A3 pages by email MS 365

    Dear all,

    We have Konica Menlota bizhub c224e. We used to scan documents size A4 to email office 365 but the number of pages is limited to 30 pages.
    I was trying to scan 12 A3 pages to my email, but it gives me the below error after 40 seconds. If pass when i scan less than 10 A3 pages.
    Please help me to find a solution for this annoying issues either for A4 & A3
  • qbert69
    Service Manager

    1,000+ Posts
    • Mar 2013
    • 1152

    #2
    Re: Forward TX Eroro while sending A3 pages by email MS 365

    Originally posted by samaco
    Dear all,

    We have Konica Menlota bizhub c224e. We used to scan documents size A4 to email office 365 but the number of pages is limited to 30 pages.
    I was trying to scan 12 A3 pages to my email, but it gives me the below error after 40 seconds. If pass when i scan less than 10 A3 pages.
    Please help me to find a solution for this annoying issues either for A4 & A3
    I have NEVER heard of a page amount limitation!!! I HAVE heard of a file size limitation based on the complete attachment file size--usually multi page PDF. You either need to set your resolution lower and/or change your scanning color space to black and white. I recommend 200 DPI, Fine Resolution, Black and white. Alternatively, you can contact your IT Administrator to increase the allowable file size attachment!!! Also to note, the Office 365 may have an overall disk quota limitation that you have exceeded, in which case you'll still need to contact your IT Administrator to get it resolved.
    Good Luck!!![emoji41][emoji1303]

    Sent from my SM-N950U1 using Tapatalk
    REACH FOR THE STARS!!!
    Konica Minolta Planetariums!
    https://www.konicaminolta.com/planet...gma/index.html

    Comment

    • samaco
      Junior Member
      • Nov 2019
      • 4

      #3
      Re: Forward TX Eroro while sending A3 pages by email MS 365

      thank you for your reply and sorry for the late response.
      As you said the limitation is on the PDF file size. The system admin says the limitation is 35 MB on each file.
      What is your recommendation?

      Comment

      • Woxner
        Senior Tech

        500+ Posts
        • Jul 2011
        • 808

        #4
        Re: Forward TX Eroro while sending A3 pages by email MS 365

        35 mg for email server is pretty high. most are 15 megs. set to compac pdf and 200 dpi and b/w. you can also set the binary in email settings on the machine to 15. this will devide the email in too several emails if needed.

        Comment

        • samaco
          Junior Member
          • Nov 2019
          • 4

          #5
          Re: Forward TX Eroro while sending A3 pages by email MS 365

          Thank you again
          I am wondering if color scan make the size of the file bigger!!
          Second, I would like to know how to change the settings in the email to binary please.

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5457

            #6
            Re: Forward TX Eroro while sending A3 pages by email MS 365

            scanning in color makes the file 4x the size.
            try compact PDF first. you wont see a difference in quality.
            if you scan to SMB you can email the attachment from your PC and it will ask to break it up in pieces and put back together at the recipient. usually.
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • qbert69
              Service Manager

              1,000+ Posts
              • Mar 2013
              • 1152

              #7
              Re: Forward TX Eroro while sending A3 pages by email MS 365

              Originally posted by Synthohol
              scanning in color makes the file 4x the size.
              try compact PDF first. you wont see a difference in quality.
              if you scan to SMB you can email the attachment from your PC and it will ask to break it up in pieces and put back together at the recipient. usually.
              3x the size I believe as the scanner uses the RGB spectrum and not CMYK!!!...8 Bits per color so 24 bits total!!![emoji6][emoji1303]

              Sent from my SM-N950U1 using Tapatalk
              REACH FOR THE STARS!!!
              Konica Minolta Planetariums!
              https://www.konicaminolta.com/planet...gma/index.html

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5457

                #8
                Re: Forward TX Eroro while sending A3 pages by email MS 365

                giphy.gif


                my bad
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • samaco
                  Junior Member
                  • Nov 2019
                  • 4

                  #9
                  Re: Forward TX Eroro while sending A3 pages by email MS 365

                  Thank you again and again for your helpful replies.
                  I have changed the settings on the scanner to grayscale PDF compressed and 200 dpi.
                  I will try it and see if it will send an email or not.
                  I am not able to attach screenshot here

                  Comment

                  • tsbservice
                    Field tech

                    Site Contributor
                    5,000+ Posts
                    • May 2007
                    • 7635

                    #10
                    Re: Forward TX Eroro while sending A3 pages by email MS 365

                    Originally posted by qbert69
                    3x the size I believe as the scanner uses the RGB spectrum and not CMYK!!!...8 Bits per color so 24 bits total!!![emoji6][emoji1303]

                    Sent from my SM-N950U1 using Tapatalk
                    Originally posted by Synthohol

                    We must forgive You... cuz you're so cute
                    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • allan
                      RTFM!!

                      5,000+ Posts
                      • Apr 2010
                      • 5445

                      #11
                      Re: Forward TX Eroro while sending A3 pages by email MS 365

                      FTP or SMB will allow real big files if the quality is an issue.
                      Whatever

                      Comment

                      • allan
                        RTFM!!

                        5,000+ Posts
                        • Apr 2010
                        • 5445

                        #12
                        Re: Forward TX Eroro while sending A3 pages by email MS 365

                        Eroro
                        ironic i would think.
                        Whatever

                        Comment

                        • emujo2
                          Service Manager

                          1,000+ Posts
                          • Mar 2017
                          • 1580

                          #13
                          Re: Forward TX Eroro while sending A3 pages by email MS 365

                          Originally posted by qbert69
                          3x the size I believe as the scanner uses the RGB spectrum and not CMYK!!!...8 Bits per color so 24 bits total!!![emoji6][emoji1303]

                          Sent from my SM-N950U1 using Tapatalk
                          Smarty Pants...lol

                          Comment

                          • tsbservice
                            Field tech

                            Site Contributor
                            5,000+ Posts
                            • May 2007
                            • 7635

                            #14
                            Re: Forward TX Eroro while sending A3 pages by email MS 365

                            Originally posted by qbert69
                            3x the size I believe as the scanner uses the RGB spectrum and not CMYK!!!...8 Bits per color so 24 bits total!!![emoji6][emoji1303]

                            Sent from my SM-N950U1 using Tapatalk
                            Originally posted by emujo2
                            Smarty Pants...lol
                            Nope, just read some of his posts. He understands what's needed. Knowledgeable I would say at least.
                            I wouldn't judge the book by its cover(few emojis).
                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                            Comment

                            • qbert69
                              Service Manager

                              1,000+ Posts
                              • Mar 2013
                              • 1152

                              #15
                              Re: Forward TX Eroro while sending A3 pages by email MS 365

                              Originally posted by emujo2
                              Smarty Pants...lol
                              Go eat your Thanksgiving Turkey & take a Nice Looong Nap, Emujo2 Grumpy Pants!!![emoji23][emoji38][emoji1787]

                              Sent from my SM-N950U1 using Tapatalk
                              REACH FOR THE STARS!!!
                              Konica Minolta Planetariums!
                              https://www.konicaminolta.com/planet...gma/index.html

                              Comment

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