Artifacts on C364e on Screen Panel

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  • cayyell
    Technician

    Site Contributor
    50+ Posts
    • Feb 2013
    • 82

    #1

    [Electrical] Artifacts on C364e on Screen Panel

    Hi guys

    From a perspective of a PC, looks like a dead graphic card or corrupted graphic driver to me.

    And yeah, I did swap with a working screen panel and shows the same result.

    IMG_20191128_104506_1.jpg

    Is there a possible firmware to fix this?
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5740

    #2
    Re: Artifacts on C364e on Screen Panel

    ok, if you boot to a firmware stick is the screen normal?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • cayyell
      Technician

      Site Contributor
      50+ Posts
      • Feb 2013
      • 82

      #3
      Re: Artifacts on C364e on Screen Panel

      Originally posted by Synthohol
      ok, if you boot to a firmware stick is the screen normal?
      Nope, just done, still the same distortion.

      Comment

      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1977

        #4
        Re: Artifacts on C364e on Screen Panel

        id unplug the cable at MFPB and reconnect as you have obviously already done it at the touch panel end when swapping panel

        Comment

        • cayyell
          Technician

          Site Contributor
          50+ Posts
          • Feb 2013
          • 82

          #5
          Re: Artifacts on C364e on Screen Panel

          Originally posted by rrrohan
          id unplug the cable at MFPB and reconnect as you have obviously already done it at the touch panel end when swapping panel
          Nope, tried that didn't work as well

          Comment

          • rrrohan
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1977

            #6
            Re: Artifacts on C364e on Screen Panel

            does it still print ok?

            Comment

            • cayyell
              Technician

              Site Contributor
              50+ Posts
              • Feb 2013
              • 82

              #7
              Re: Artifacts on C364e on Screen Panel

              I am guessing the mfp is dead.

              I forgot check that before I accidentally plug-in a NVRAM reset usb.

              So the print looks like this now
              SKMBT_C55219112910230_0001.jpgSKMBT_C55219112910230_0002.jpg
              both counter and test print. I am not sure because is this the pattern of uninitialized of the machine or what as I dont remember the counter list will look like even tho is uninitialized. But the gradient print is fine and smooth.

              Comment

              • rrrohan
                Service Manager

                Site Contributor
                1,000+ Posts
                • Sep 2011
                • 1977

                #8
                Re: Artifacts on C364e on Screen Panel

                might be lucky and it just be a problem with RAM but id say MFPB

                Comment

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