Hello all, I have been trawling your archives all morning for help on this problem with no luck, hopefully I can get some guidance.
We have a C6500 in our shop that we own off-contract, that we use as a second machine for simple B/W jobs. We have a recurring issue where sometimes a thin vertical black line would appear on prints. The technician we use for our primary machine had suggested that it could be an issue with the SCSI cable. It's a great suggestion; unfortunately I, in my infinite wisdom, had already tried reinstall the IC-304 controller software and now I am stuck.
(The software we had currently was the version 1 software, and there was a folder on the desktop with version 2 software, but what I didn't realize was the the ver. 2 stuff was all updates/hot fixes. I don't have the base/SP of ver. 2. )
So my situation is that when I boot the IC-304 up with "FusionIK, BoardNum 1 - System Error" message, the software loads but acts like the C6500 is turned off ("check power and cables") . My best guess is that the FusionIK board has a driver for the Ver. 2 software and so the print controller and the board aren't seeing each other, but I am in over my head on this one. The board is visible under Windows XP device manager.
Alternatively, if there was a way to get the board working with Ver.1 SP1, since we only use this for simple jobs it could serve our needs. And advice or suggestions are welcome.
We have a C6500 in our shop that we own off-contract, that we use as a second machine for simple B/W jobs. We have a recurring issue where sometimes a thin vertical black line would appear on prints. The technician we use for our primary machine had suggested that it could be an issue with the SCSI cable. It's a great suggestion; unfortunately I, in my infinite wisdom, had already tried reinstall the IC-304 controller software and now I am stuck.
(The software we had currently was the version 1 software, and there was a folder on the desktop with version 2 software, but what I didn't realize was the the ver. 2 stuff was all updates/hot fixes. I don't have the base/SP of ver. 2. )
So my situation is that when I boot the IC-304 up with "FusionIK, BoardNum 1 - System Error" message, the software loads but acts like the C6500 is turned off ("check power and cables") . My best guess is that the FusionIK board has a driver for the Ver. 2 software and so the print controller and the board aren't seeing each other, but I am in over my head on this one. The board is visible under Windows XP device manager.
Alternatively, if there was a way to get the board working with Ver.1 SP1, since we only use this for simple jobs it could serve our needs. And advice or suggestions are welcome.
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