BH-C-360, no function.

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3297
    #1

    BH-C-360, no function.

    BH-C-360 boots up normally without showing any errors. However the machine cannot copy nor print but it will scan into the network according tho the users. When trying to make a print, internal print or copy the orange activity indicator on the front will come on and it stays like that. No further action is executed.

    Not having yet the firmware with me I disconnected the hard drive and also the Fax-Card. I reseated the NV-Ram, but nothing helps right now. Will go there Monday morning and will install the firmware anew. Any other ideas please?

    I have a scrapper C-360 from which I could take the MFPB as a last solution. In case I would need to replace that board, are there any do's or don'ts when replacing a MFPB board?

    Hans
    " Sent from my Intel 80286 using MS-DOS 2.0 "
    Tags: bh-c-360, board, firmware, mfpb, print
    • MVPunisher
      Trusted Tech

      Site Contributor
      100+ Posts
      • May 2013
      • 209
      #2
      Re: BH-C-360, no function.

      I am sure you already checked this, but it sounds similar to when the consumables are set to "stop" rather than no stop...

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: BH-C-360, no function.

          Originally posted by MVPunisher
          I am sure you already checked this, but it sounds similar to when the consumables are set to "stop" rather than no stop...
          +1 on this Hans. Print life counter list, replace what machine asking for if you want. Update FW accordingly if needed to non- stop at consumables end of life.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • srvctec
              Former KM Senior Tech

              500+ Posts
              • Oct 2009
              • 827
              #4
              Re: BH-C-360, no function.

              If the above suggestions aren't the issue and you need to replace the MFPB, there is no special procedure on replacing the MFPB like there is on newer machines which is what I loved so much about the older stuff. You could just grab a board from a scrap machine and put it in the one you were working on, put latest F/W on and everything would be fine. Unfortunately, the C360 series was the last that you could do that with (and of course the larger segment of the same era).
              Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

                Comment

                • Woxner
                  Senior Tech

                  500+ Posts
                  • Jul 2011
                  • 810
                  #5
                  Re: BH-C-360, no function.

                  reset or replace transfer belt and fuser. even though there is no message it will stop coping and printing

                    Comment

                    • mearmi
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Oct 2010
                      • 344
                      #6
                      Re: BH-C-360, no function.

                      Originally posted by Hansoon
                      BH-C-360 boots up normally without showing any errors. However the machine cannot copy nor print but it will scan into the network according tho the users. When trying to make a print, internal print or copy the orange activity indicator on the front will come on and it stays like that. No further action is executed.

                      Not having yet the firmware with me I disconnected the hard drive and also the Fax-Card. I reseated the NV-Ram, but nothing helps right now. Will go there Monday morning and will install the firmware anew. Any other ideas please?

                      I have a scrapper C-360 from which I could take the MFPB as a last solution. In case I would need to replace that board, are there any do's or don'ts when replacing a MFPB board?

                      Hans
                      Had this issue. Reset Transfer Belt and Fuser life.

                        Comment

                        • Hansoon
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Sep 2007
                          • 3297
                          #7
                          Re: BH-C-360, no function.

                          Problem solved by installing new chips for the CYM drum units. Though all the indicator bars where not completely eaten up and one segment was still present the machine did not show strangely enough in the display the information that those drum units would need replacement. Only the little oil can showed up but I had never a machine stopping operation for this reason until a clear message in the upper part of the display was requesting for new drum units.

                          Thanks guys.

                          Hans
                          " Sent from my Intel 80286 using MS-DOS 2.0 "

                            Comment

                            • femaster
                              Service Manager

                              1,000+ Posts
                              • May 2011
                              • 1417
                              #8
                              Re: BH-C-360, no function.

                              Originally posted by Hansoon
                              Problem solved by installing new chips for the CYM drum units. Though all the indicator bars where not completely eaten up and one segment was still present the machine did not show strangely enough in the display the information that those drum units would need replacement. Only the little oil can showed up but I had never a machine stopping operation for this reason until a clear message in the upper part of the display was requesting for new drum units.
                              It sounds like someone only did half the Long Life settings. The Long Life switch settings were done, which is why the meters never reached the end, but the copier was still set to STOP when any of the units reached their end of life count. If you were to change the setting to not stop, you wouldn't have needed to replace the chips. Just info for future reference.
                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7635
                                  #9
                                  Re: BH-C-360, no function.

                                  Originally posted by femaster
                                  It sounds like someone only did half the Long Life settings. The Long Life switch settings were done, which is why the meters never reached the end, but the copier was still set to STOP when any of the units reached their end of life count. If you were to change the setting to not stop, you wouldn't have needed to replace the chips. Just info for future reference.
                                  Although the case is solved that does make sense. Good point.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • dannu
                                      Technician
                                      • Jun 2016
                                      • 25
                                      #10
                                      Re: BH-C-360, no function.

                                      Originally posted by Hansoon
                                      BH-C-360 boots up normally without showing any errors. However the machine cannot copy nor print but it will scan into the network according tho the users. When trying to make a print, internal print or copy the orange activity indicator on the front will come on and it stays like that. No further action is executed.

                                      Not having yet the firmware with me I disconnected the hard drive and also the Fax-Card. I reseated the NV-Ram, but nothing helps right now. Will go there Monday morning and will install the firmware anew. Any other ideas please?

                                      I have a scrapper C-360 from which I could take the MFPB as a last solution. In case I would need to replace that board, are there any do's or don'ts when replacing a MFPB board?

                                      Hans
                                      Fuser and Belt life end. Reset counter in service menu.

                                        Comment

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