Bizhub 454e Color - Tray 3 and 4 not connected

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  • weskerbe
    Junior Member
    • Jan 2020
    • 2
    #1

    Bizhub 454e Color - Tray 3 and 4 not connected

    Good morning all,


    I just bought this nice second-hand machine at auction, and everything works perfectly except for the tray 3 and 4.


    I see that they have already worked because there is wear in the passage of the machine. But curiously, they are not detected at all on the display screen. I only have tray 1, 2 and the copy pass.


    Tray 3 and 4 are not even grayed out. It is as if they were manually disconnected.


    I checked well behind the bins, and there is no paper clogging the connections.


    Do you have an idea ? I am a pretty good handyman, and I am not afraid to dismantle the machine.


    Thanks for your help !
    Tags: good, grayed, pass, tray
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7933
      #2
      Re: Bizhub 454e Color - Tray 3 and 4 not connected

      Originally posted by weskerbe
      Good morning all,


      I just bought this nice second-hand machine at auction, and everything works perfectly except for the tray 3 and 4.


      I see that they have already worked because there is wear in the passage of the machine. But curiously, they are not detected at all on the display screen. I only have tray 1, 2 and the copy pass.


      Tray 3 and 4 are not even grayed out. It is as if they were manually disconnected.


      I checked well behind the bins, and there is no paper clogging the connections.




      Do you have an idea ? I am a pretty good handyman, and I am not afraid to dismantle the machine.


      Thanks for your help !

      Remove a small rectangle cover on the rear of the machine (one screw) & check that the PC-210 (tray 3&4) is actually connected.

      This needs to be unplugged to lift the copier of the base when relocating the machine most likely they forgot to plug it back in!

      PC-210 Installation Guide.pdf
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22702
          #3
          Re: Bizhub 454e Color - Tray 3 and 4 not connected

          Originally posted by copier tech
          Remove a small rectangle cover on the rear of the machine (one screw) & check that the PC-210 (tray 3&4) is actually connected.

          This needs to be unplugged to lift the copier of the base when relocating the machine most likely they forgot to plug it back in!

          [ATTACH]44730[/ATTACH]
          Just be sure that the machine is OFF and unplugged when you make the connections.

          Techs discover that if you accidentally disconnect a connector while the machine is live, no damage is usually done. The damage happens when the machine is still live, and you plug it back in.

          You may discover that there is some reason to leave it unplugged. In that case it's just a stand that looks a lot like extra trays. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • weskerbe
              Junior Member
              • Jan 2020
              • 2
              #4
              Re: Bizhub 454e Color - Tray 3 and 4 not connected

              Thank you very much for your answer ! That was it, there were two disconnected plugs at the back. I do not know why, but since it is a bankruptcy machine, no one has thought of putting it back. This plate on the back of the machine was missing, and I did not think of looking at the ... Thank you again for your help!
              Attached Files

                Comment

                • Bix
                  Service Manager

                  1,000+ Posts
                  • Apr 2018
                  • 1421
                  #5
                  Re: Bizhub 454e Color - Tray 3 and 4 not connected

                  Originally posted by blackcat4866
                  Just be sure that the machine is OFF and unplugged when you make the connections.

                  Techs discover that if you accidentally disconnect a connector while the machine is live, no damage is usually done. The damage happens when the machine is still live, and you plug it back in.

                  You may discover that there is some reason to leave it unplugged. In that case it's just a stand that looks a lot like extra trays. =^..^=
                  I have a pair of C364e which I bought second hand. I think someone connected the connector with the printer turned on. In fact it returns error if I connect any additional tray.
                  If I wanted to fix it, could it be MFPB or something else? The additional tray works in other MFPs.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22702
                      #6
                      Re: Bizhub 454e Color - Tray 3 and 4 not connected

                      Originally posted by Bix
                      I have a pair of C364e which I bought second hand. I think someone connected the connector with the printer turned on. In fact it returns error if I connect any additional tray.
                      If I wanted to fix it, could it be MFPB or something else? The additional tray works in other MFPs.
                      Probably, yes. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 7933
                          #7
                          Re: Bizhub 454e Color - Tray 3 and 4 not connected

                          Originally posted by Bix
                          I have a pair of C364e which I bought second hand. I think someone connected the connector with the printer turned on. In fact it returns error if I connect any additional tray.
                          If I wanted to fix it, could it be MFPB or something else? The additional tray works in other MFPs.
                          What is the error when you connect an additional tray?
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          ​

                            Comment

                            • Bix
                              Service Manager

                              1,000+ Posts
                              • Apr 2018
                              • 1421
                              #8
                              Re: Bizhub 454e Color - Tray 3 and 4 not connected

                              Originally posted by copier tech
                              What is the error when you connect an additional tray?

                              c-0206

                              By moving trays to other MFPs, it works.
                              Hence MFPB is likely.

                                Comment

                                • Synaux
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Mar 2012
                                  • 1224
                                  #9
                                  Re: Bizhub 454e Color - Tray 3 and 4 not connected

                                  Originally posted by copier tech
                                  Remove a small rectangle cover on the rear of the machine (one screw) & check that the PC-210 (tray 3&4) is actually connected.

                                  This needs to be unplugged to lift the copier of the base when relocating the machine most likely they forgot to plug it back in!

                                  [ATTACH]44730[/ATTACH]

                                  So someone actually knew about this before reloating the machine? I have had many used (not new) machines deleivered and never knew about this! Given the OP says there was wear shoots my theory out the window...

                                    Comment

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