284e scanning issues - firmware numbering scheme
Hey,
I have a 284e (not c284e, just the b/w one) that I'm having issues with. We are having trouble configuring both scan to SMB and scan to email.
I captured the scan to SMB ethernet conversation, and it looks like the printer is trying to negotiate lanman 1.0 or NT LM 0.12, which are both SMB 1.0 authentication methods. Now, I know that this printer only supports SMB 2.0 in its SMB client with a firmware update, so I was thinking I would pursue this. I don't understand the KM firmware numbering schema well enough to determine if my firmware is new enough to support SMB 2.0
The firmwares currently installed on our printer:
Is this the appropriately up to date firmware for SMB 2.0 support?
As for the scan to email setup, we are using office 365 hosted exchange. We have a C258 at another location that is currently both able to scan to email and scan to SMB with the same configuration settings that we have on this 284e. I've verified that all of the settings are identical, and that we aren't running into a blocked outbound port or something. I've ensured external DNS is configured properly to ensure it can resolve smtp.office365.com and I've verified the password and re-entered it several times.
In both cases, scan to email and scan to SMB, we are getting server connection errors, for email it's error 107 and for smb it's error 535
If I've missed some critical piece of info please let me know. I've tried more than I've listed here.
I have a 284e (not c284e, just the b/w one) that I'm having issues with. We are having trouble configuring both scan to SMB and scan to email.
I captured the scan to SMB ethernet conversation, and it looks like the printer is trying to negotiate lanman 1.0 or NT LM 0.12, which are both SMB 1.0 authentication methods. Now, I know that this printer only supports SMB 2.0 in its SMB client with a firmware update, so I was thinking I would pursue this. I don't understand the KM firmware numbering schema well enough to determine if my firmware is new enough to support SMB 2.0
The firmwares currently installed on our printer:
Code:
[TABLE="class: data-table-noline"] [TR] [TD="class: td-indent1"]MFP Card Version[/TD] [TD]A61F0Y0-F000-G00-K2(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller BOOT Program[/TD] [TD]A61F0Y0-1E00-G00-00(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Linux Base[/TD] [TD]Linux-2.6.26.8-rt16[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Kernel Program[/TD] [TD]A61F0Y0-1C00-G00-71[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller SubSet[/TD] [TD]A61F0Y0-1F00-G00-M0(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller[/TD] [TD]A61F0Y0-0100-G00-K2(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]Operation Panel Message Data[/TD] [TD]A61F0Y0-8100-G00-J4[/TD] [/TR] [TR] [TD="class: td-indent1"]Fax Board Controller1[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Fax Board Controller2[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Fax Board Controller3[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Fax Board Controller4[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Engine BOOT[/TD] [TD]A61F0Y0-0055-G00-00[/TD] [/TR] [TR] [TD="class: td-indent1"]Scanner[/TD] [TD]A61F0Y0-0023-G00-10[/TD] [/TR] [TR] [TD="class: td-indent1"]Printer[/TD] [TD]A61F0Y0-0050-G00-12[/TD] [/TR] [TR] [TD="class: td-indent1"]ADF[/TD] [TD]A3CE0Y0-0024-G00-10[/TD] [/TR] [TR] [TD="class: td-indent1"]Finisher[/TD] [TD]A2YU0Y0-0071-G00-08[/TD] [/TR] [TR] [TD="class: td-indent1"]RU[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]ZU[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Panel CPU[/TD] [TD]A55V0Y0-8900-G60-00[/TD] [/TR] [TR] [TD="class: td-indent1"]DSC1[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]DSC2[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"][/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Loadable Device Driver1[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Loadable Device Driver2[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]SD[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Voice Data[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Movie Data[/TD] [TD]A61F0Y0-C000-G00-00[/TD] [/TR] [TR] [TD="class: td-indent1"]Dictionary Data[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]OCR Library[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]Panel Sound Data[/TD] [TD]A61F0Y0-C200-G00-00[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Thread Image Parameter[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller PIC Image Parameter[/TD] [TD][/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller System[/TD] [TD]A61F0Y0-1000-G00-K2(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Print Controller[/TD] [TD]A61F0Y0-3000-GH0-44[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Print Controller Font[/TD] [TD]A61F0Y0-3F00-G01-40[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller Print Controller Demo Page[/TD] [TD]A61F0Y0-3E00-G00-81[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller MIO[/TD] [TD]A61F0Y0-5000-G00-J4(00)[/TD] [/TR] [TR] [TD="class: td-indent1"]MFP Controller PIC[/TD] [TD]A61F0Y0-8200-G00-31[/TD] [/TR] [/TABLE]
As for the scan to email setup, we are using office 365 hosted exchange. We have a C258 at another location that is currently both able to scan to email and scan to SMB with the same configuration settings that we have on this 284e. I've verified that all of the settings are identical, and that we aren't running into a blocked outbound port or something. I've ensured external DNS is configured properly to ensure it can resolve smtp.office365.com and I've verified the password and re-entered it several times.
In both cases, scan to email and scan to SMB, we are getting server connection errors, for email it's error 107 and for smb it's error 535
If I've missed some critical piece of info please let me know. I've tried more than I've listed here.
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