Bizhub 4050 email jam notification?

[Toxic]

Have few of 4050 leased and set email notification but when i received jam notification it only shows "paper jam", time and ip.
This is not realy helpful without jam code.
Somebody know how to set up to receive specific jam code in email?

[Synthohol]

Re: Bizhub 4050 email jam notification?

use vcare.

[tsbservice]

Re: Bizhub 4050 email jam notification?

use vcare.

Vcare in Europe CSRC is paid service if you're not KM direct. I don't think that it deserves in therms of setup and fee especially for that small old model.

Toxic I also think for normal scenario email notifications are sufficient but honestly I don't think that this Lexmark's rebadges have anything more to add.
Atleast quick look at SM didn't show a clue.
Take care bud.

[Toxic]

Re: Bizhub 4050 email jam notification?

You are right tsbservice, i dont have need for more than basic reporting over email.
I also search SM for some dipsw but cant find it and does not seems logic that options does not exist but who knows what Lexmark thinking.
This way how it works it is almost useless to know there is some kind of jam and can not know what is exact code.

[tsbservice]

Re: Bizhub 4050 email jam notification?

I do setup our office C250i to send email notifications and upon making a jam( don't blame me usually I remove paper jams :. ) this is what I received:
Misfeed detected.
Nice work KM. Totally useless that way, have to agree.

[Toxic]

Re: Bizhub 4050 email jam notification?

Same thing like on 4050,just misfeed,no code?

[tsbservice]

Re: Bizhub 4050 email jam notification?

Same thing like on 4050,just misfeed,no code?

Yes, just message - Misfeed detected. No code.

[Toxic]

Re: Bizhub 4050 email jam notification?

I assume you try to change jam code display in service mode-system 2-jam code display-display ?

[tsbservice]

Re: Bizhub 4050 email jam notification?

I assume you try to change jam code display in service mode-system 2-jam code display-display ?

Yes of course... I may be Bizhub line newbie.
But I do my courses...still lack of experience in KM.
Not lack of ever reading the Manuals though.

[allan]

Re: Bizhub 4050 email jam notification?

I assume you try to change jam code display in service mode-system 2-jam code display-display ?

That would be switch 11 bit 7 on real KM machines. That would display the J-XXXX code on the screen.

Is that available on a 4050? Even then would it add that info on the email body?

Most reported jams are from the DF's when customers do silly things. Email jam reports are a bit much.

[Toxic]

Re: Bizhub 4050 email jam notification?

In my case MFP show jam code on machine display but not send report which code is.
Same thing with service call code,today i received just info to prepare for phonecall from customer

Printer Name: KONICA MINOLTA bizhub 4050 Serial Number: A6VF0210xxxx Error Message: "Service Call"

Time: 2020/03/19 11:53:22

[allan]

Re: Bizhub 4050 email jam notification?

Wonder if KM made there own A4 based machines if they would be any good.

These Lexmark machines with there ever failing IU's and crap KM OEM toner cost a lot to keep.

Then there is Kyo that just runs over the competition with there far superior A4 machines.

[tsbservice]

Re: Bizhub 4050 email jam notification?

That would be switch 11 bit 7 on real KM machines. That would display the J-XXXX code on the screen.

Is that available on a 4050? Even then would it add that info on the email body?

Most reported jams are from the DF's when customers do silly things. Email jam reports are a bit much.

On 4050 I believe it will always display jam code. On newer models like bizhub C224e ie it's under System 2 --> Jam code display --> Display/Do Not Display

[Jumping Jack Flash]

Re: Bizhub 4050 email jam notification?

In my case MFP show jam code on machine display but not send report which code is.
Same thing with service call code,today i received just info to prepare for phonecall from customer

KM BH4050 configured in CSRC as Email2 sends jam codes, so it should also send them in email notifications.
BH4050 Jam code 10-01 66-01.jpgBH4050 Jam code 66-01.jpg
I know that you can set the number of consecutive jams after which the device will send notification of the jam,
so with the code should not have a problem.
The topic is interesting, I will try to check it carefully.

[allan]

Re: Bizhub 4050 email jam notification?

Its an easy firmware fix i guess.
Need to escalate the problem thru the right channels to see if they will fix this.