c300i screen freezed

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  • Genotrom
    Technician

    50+ Posts
    • Feb 2020
    • 77
    #1

    c300i screen freezed

    Hello, how are you? Here in france we are having a big problem with coronavirus but for now we are fighting.
    I have a problem with a bizhub C300i. i installed it a month ago and it had G00-45 firmware. The first time it was turned on, the printer was loading and the screen went blank. Strange, but it can happen. After several minutes, I turned it off and on again. It finally started and I installed the G00-75 for safety.after a month, it is now giving trouble. It took a long time to wake up this morning but after a while it started working. This afternoon it started to crash again. It remains in the loading process.


    Even after unplugging and hanging up the power plug.
    I have seen that there is a new firmware, surely I will try to update it but I would like to listen to your advice.
    That first problematic ignition makes me think about a more serious problem
    Tags: month, started, time
    • copyrooks
      Trusted Tech

      Site Contributor
      100+ Posts
      • Oct 2013
      • 210
      #2
      Re: c300i screen freezed

      Do you have bizhub secure installed? There is a software update to fix the startup issues where it would take up to 9 minutes to boot up even after sleep mode. G00-79 firmware was released to fix that long boot up time. There is also another update that come out less than a month after g00-79 which is g00-7b that fixes another issue with freezing. Give em a shot, my experience with the updates is that there is still random slowness and freezing so I wouldn't say it's completely gone but i guess eventually Konica will find a fix. I'm not a fan of these i series but that's my opinion and i hear lots of techs in other areas feel the same.

        Comment

        • jwai
          Senior Tech

          500+ Posts
          • May 2018
          • 508
          #3
          Re: c300i screen freezed

          Yup, the long start up time is the weak point.

            Comment

            • gere1
              Technician
              • Oct 2018
              • 20
              #4
              Re: c300i screen freezed

              as copyrooks says the g00-7b is supposed to fix these problems
              and 2 or 3 more serious things
              they have to be for konica to send us an email to update goo-7b

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5841
                  #5
                  Re: c300i screen freezed

                  you need to disable marketplace.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                    Comment

                    • Genotrom
                      Technician

                      50+ Posts
                      • Feb 2020
                      • 77
                      #6
                      Re: c300i screen freezed

                      hello people, I tried to start the printer but without success. Continue to get stuck at 30% during boot. i have also tried to rewrite the firmware but something goes wrong with the MFP Controller. It gives me back: NG. He manages to update the scanner and the rest. So now I don't know whether to start replacing the SSDB or CPUB.

                        Comment

                        • copyrooks
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Oct 2013
                          • 210
                          #7
                          Re: c300i screen freezed

                          Originally posted by Genotrom
                          hello people, I tried to start the printer but without success. Continue to get stuck at 30% during boot. i have also tried to rewrite the firmware but something goes wrong with the MFP Controller. It gives me back: NG. He manages to update the scanner and the rest. So now I don't know whether to start replacing the SSDB or CPUB.
                          I had that exact issue on a c250i, konica gave me a tar reset file that didn't resolve the issue. Ended up replacing the memory board and that resolved the issue.

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5841
                              #8
                              Re: c300i screen freezed

                              you can try this, wont hurt to try.

                              If firmware fails on the MFP controller section perform the following steps

                              1. Power down machine and unplug from the wall
                              2. Remove the CPU and Storage board from the base board and let it sit outside of the machine for 10 minutes
                              3. Reinstall CPU and Storage board
                              4. Load latest base firmware , but instead of holding the top button in the back of the operation panel hold down the bottom button. This will take you to the screen calibration which will need to be completed and the firmware screen will appear after it is completed.
                              5. Load MFP controller firmware only.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 8020
                                  #9
                                  Re: c300i screen freezed

                                  First thing to start with is doing boot diagnosis as per SM. From there you can pinpoint possible source/s of failure.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • Genotrom
                                      Technician

                                      50+ Posts
                                      • Feb 2020
                                      • 77
                                      #10
                                      Re: c300i screen freezed

                                      actually i forgot to do a self diagnosis. In the past on a c360i I have already replaced SSDB. Apparently some models have defective SSDBs. The code is the same but in the Part List you can see a change. I will try to change it and I will let you know.

                                        Comment

                                        • tsbservice
                                          Field tech

                                          Site Contributor
                                          5,000+ Posts
                                          • May 2007
                                          • 8020
                                          #11
                                          Re: c300i screen freezed

                                          Originally posted by Genotrom
                                          actually i forgot to do a self diagnosis. In the past on a c360i I have already replaced SSDB. Apparently some models have defective SSDBs. The code is the same but in the Part List you can see a change. I will try to change it and I will let you know.
                                          Technically here KM call it Storage board (STRGB).
                                          Stuck loading at about 25% means mostly problem with CPU board(LPDDR4).
                                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                            Comment

                                            • Genotrom
                                              Technician

                                              50+ Posts
                                              • Feb 2020
                                              • 77
                                              #12
                                              Re: c300i screen freezed

                                              That's right, STRGB is the most correct name! thank you for your support.


                                              Can I know where you managed to find this information?
                                              Originally posted by tsbservice
                                              Stuck loading at about 25% means mostly problem with CPU board(LPDDR4).

                                                Comment

                                                • tsbservice
                                                  Field tech

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • May 2007
                                                  • 8020
                                                  #13
                                                  Re: c300i screen freezed

                                                  Did you do boot diagnosis? What are results?
                                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                    Comment

                                                    • Bix
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Apr 2018
                                                      • 1421
                                                      #14
                                                      Re: c300i screen freezed

                                                      hi, try self diagnostic before

                                                        Comment

                                                        • Genotrom
                                                          Technician

                                                          50+ Posts
                                                          • Feb 2020
                                                          • 77
                                                          #15
                                                          Re: c300i screen freezed

                                                          hi, I thank you for your advice. i haven't done the self diagnostic yet because I'm waiting for the order from the CPUB and STRB to arrive. the customer is in an area infected with Coronavirus, so I can't be in that area for a long time. im preparing with all possible solutions to get the printer back, in this way I prepare myself for any unexpected. Here in france we are very worried about coronavirus

                                                            Comment

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