[Misc] KM Device Cleaning and Operation Best Practices - COVID-19

[femaster]

With all the craziness in the world, Konica Minolta felt the need to offer a Best Practices sheet for MFP cleaning and alternative operation.

[emujo2]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

I'm unsure if you are criticizing KM's bulletin, or just reposting..KM kind of had to respond when asked how to use their products safely in this environment. It's the same with the handhelds..Customers don't want to touch them, nor do the techs want the customers handling the devices. And if they don't provide a recommendation, you can put money on calls for "control panel melting" due to someone using MethlyEthelKeytone (MEK) to "disinfect' the device. E

[tsbservice]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

Sorry KM I prefer more Xerox description:
How to Clean Xerox Printers and MFPs - Xerox
Easy to understand and follow, and just seem overall better.

[emujo2]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

They say the same thing..the Xerox users just look happier LOL..E

[tsbservice]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

They say the same thing..the Xerox users just look happier LOL..E

Of course they will look identical.
I don't care actually if they are the same thing. To me and our customers Xerox ones are easy to understand and follow, if they look happier...job done

[copier tech]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

With all the craziness in the world, Konica Minolta felt the need to offer a Best Practices sheet for MFP cleaning and alternative operation.

Thanks for the info.

Ricoh sent out a similar bulletin.

We had a customer that drenched a control panel, it's now U/S.

[Zeldaman]

[Zeldaman]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

Hi there!
This popped up on the RICOH-website.
Greetings...

[femaster]

Re: KM Device Cleaning and Operation Best Practices - COVID-19

I'm unsure if you are criticizing KM's bulletin, or just reposting..KM kind of had to respond when asked how to use their products safely in this environment. It's the same with the handhelds..Customers don't want to touch them, nor do the techs want the customers handling the devices. And if they don't provide a recommendation, you can put money on calls for "control panel melting" due to someone using MethlyEthelKeytone (MEK) to "disinfect' the device. E

No, not criticizing, just sharing for those techs that don't have access to to KM site.