Bizhub 368e - internal error occured

[nelo]

Hi All, mentioned model throws error message every time a network print is made or even printing the config page or demo page.

Machine can copy, print meter count and print machine reports from the service mode. Self diagnostics test done and is all good.

HDD and RAM tested working. New firmware uploaded and still the same error message when printing from network or printing the config page / demo page.

I am suspecting a printer controller board issue or ssd issue.

If anyone came across similar fault can point me in the right direction.

Regards

NELO

[tsbservice]

Re: Bizhub 368e - internal error occured

Prior boards I will do Initialization on network settings in service mode and maybe Clear All Data.

[Bix]

Re: Bizhub 368e - internal error occured

Hi are you a technician?


The first thing to do is to try and find the error code. The printer does not return any codes to you because after rebooting it manages to work properly.


To view the list of codes, access the Service Mode and in the history section check the error codes.
It could be a sync error between cards. We are waiting for your news.

[emujo2]

Re: Bizhub 368e - internal error occured

This is failrly common error solved by installing the latest firmware..machine will be fine until any print job (even internal) is sent..Seen it at least 1/2 dozen times. E

[byronf]

Re: Bizhub 368e - internal error occured

Hi All, mentioned model throws error message every time a network print is made or even printing the config page or demo page.

Machine can copy, print meter count and print machine reports from the service mode. Self diagnostics test done and is all good.

HDD and RAM tested working. New firmware uploaded and still the same error message when printing from network or printing the config page / demo page.

I am suspecting a printer controller board issue or ssd issue.

If anyone came across similar fault can point me in the right direction.

Regards

NELO

Hi

Service Mode - System 2 - internal error auto cancel - set Rank B and Rank C to off. This will display the error code and you can troubleshoot from there.

[tsbservice]

Re: Bizhub 368e - internal error occured

This is failrly common error solved by installing the latest firmware..machine will be fine until any print job (even internal) is sent..Seen it at least 1/2 dozen times. E

Hmm maybe I overlooked this, he said new FW is updated but that doesn't mean necessarily latest.

[nelo]

Re: Bizhub 368e - internal error occured

Hi are you a technician?


The first thing to do is to try and find the error code. The printer does not return any codes to you because after rebooting it manages to work properly.


To view the list of codes, access the Service Mode and in the history section check the error codes.
It could be a sync error between cards. We are waiting for your news.

Hello, yes, I checked error codes but none. I even printed the machines management list to see if a error code did show but still nothing.

Regards

[nelo]

Re: Bizhub 368e - internal error occured

Prior boards I will do Initialization on network settings in service mode and maybe Clear All Data.

Hi, did this today after reading your reply. Error still remains.

Regards

[nelo]

Re: Bizhub 368e - internal error occured

Hi

Service Mode - System 2 - internal error auto cancel - set Rank B and Rank C to off. This will display the error code and you can troubleshoot from there.

Hi and thanks for the reply. Will try this to observe error code.

Regards

[nelo]

Re: Bizhub 368e - internal error occured

Hmm maybe I overlooked this, he said new FW is updated but that doesn't mean necessarily latest.

Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

Regards

[tsbservice]

Re: Bizhub 368e - internal error occured

Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

Regards

Yes it is latest. Did you do switch 25 B0 hex after update and reboot the machine?

[Bix]

Re: Bizhub 368e - internal error occured

Hi and thanks for the reply. Will try this to observe error code.

Regards

Hi, is there any news after disabling the automatic restart of the error? Theoretically the MFP should stop restarting.

[Synthohol]

Re: Bizhub 368e - internal error occured

the code should be listed in history in CE.

[tsbservice]

Re: Bizhub 368e - internal error occured

The System Error code will be logged in the S1 portion of the Machine Management List. Use USB and open S1.csv on your PC, scroll down to the service call history.

[emujo2]

Re: Bizhub 368e - internal error occured

Firmware uploaded is 01FW_AA6V0Y0-F000-GC2-X4.exe ( GC2-X4 ) May you confirm if it's the latset?

Regards

Version G00-X4 is the latest..GC2 X4 is a special f/w..E