KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

[Phil B.]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

Friend i dont see manual a lot while repairing machines mostly i know the codes of the machines and sometimes when i stuck then i see manual of 364e black and white machine because 4 series many models codes are same like 224,284,364,454,554
btw i have been working with KM for more then 8 years

i never go to a machine WITHOUT a manual ( even if i don't USE it )

I've been in this industry for 31+ year and KM about 12. I have 3 - 126gb thumb drives of JUST manuals. Never leave the shop without them. I have put techs under me for leaving the shop without being properly equipped and had to waste time returning for the stuff they 'didn't have ' with them.

so drop the pissing contest ... I highly doubt you will win.

[mga]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

i never go to a machine WITHOUT a manual ( even if i don't USE it )

I've been in this industry for 31+ year and KM about 12. I have 3 - 126gb thumb drives of JUST manuals. Never leave the shop without them. I have put techs under me for leaving the shop without being properly equipped and had to waste time returning for the stuff they 'didn't have ' with them.

so drop the pissing contest ... I highly doubt you will win.

Correct it's like forgetting your snap on driver.

[SMARTENGCENTER]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

i never go to a machine WITHOUT a manual ( even if i don't USE it )

I've been in this industry for 31+ year and KM about 12. I have 3 - 126gb thumb drives of JUST manuals. Never leave the shop without them. I have put techs under me for leaving the shop without being properly equipped and had to waste time returning for the stuff they 'didn't have ' with them.

so drop the pissing contest ... I highly doubt you will win.

i totally agree with but you know friend every person has his own way of work.
Sometimes manual helps a lot while solving the problem.

[femaster]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

This is all I will give you as far as what you are looking for. Don't PM me or ask me for any more info; the rest will be up to you. See the PDF attached to the linked post below...

This will at least give you the instructions on it's proper use, finding the proper file will be up to you. These reset files are very dangerous if used improperly, therefore I won't be handing any of them out.

xx4 and xx4e series reset document

[SMARTENGCENTER]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

This is all I will give you as far as what you are looking for. Don't PM me or ask me for any more info; the rest will be up to you. See the PDF attached to this post...

c224e counter reset

Thanks for your message the question is from where i will get the file A145FW.tar?
The link you shared I already have seen this before.
No worries I will not PM you but tell me the solution I just need this file from where I can get?

[Synthohol]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

the proper non-destructive way to reset the password is this.

[femaster]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

Curious. I was going to offer the OP help with that, as I know he doesn't have credentials to get into the LMS, but for some reason I can't log into there either. I know I've logged into that system before in order to do license resets, in the past, on some of the older hardware. It's been a long time since I have though, so not sure what the problem is.

[Simza]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

Hi,
i have solve the same problem before few days with reset tool.
All outher solutions was not working.
Outherwise maybe it will gone to neverending story.

Stay safe

[Simza]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

Butttt Synthohol have the right way

[jotunn]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

2020-05-15 22.27.01 lms.konicaminolta.com cb142a0c9a54.jpg

Different access level for US and EU techs?

[tsbservice]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

[ATTACH=CONFIG]45657[/ATTACH]

Different access level for US and EU techs?

Yes.

[Synthohol]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

In tech registration access can be enabled IIRC. I have service manager access though so I'm not certain what lower access levels see.
Sorry but the doc was right from KM US. Can the over the pond version be searched for the same doc?
Is there a tab for SSD knowledge base?

[jotunn]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

Sorry but the doc was right from KM US. Can the over the pond version be searched for the same doc?

- There is no separate document about CE password reset - only the description in SM.

- No access to the documents from other regions (US), or access is very limited (UK/JP)
- No access for dealers/techs to Remedy portal (service/helpdesk requests) - lack of possibility to verify whether the problem is local or global, we are always the one with problems; lack of possibility to publish your own solution to the problem
- No separate accounts for techs - one dealer, one account
- Probably all the dealers have the same basic access level (tech in US)
- Probably country level KM HQ is service manager level in the US

We are forced to reinvent the wheel, all the time.


However, we should be happy - we have an access to the fresh information:

2020-05-16 08.16.45 infohub.konicaminolta.eu 2684c2962cae.jpg


2020-05-16 08.18.18 infohub.konicaminolta.eu 9f9f9a810357.jpg


Some other screenshots:


2020-05-16 06.52.15 infohub.konicaminolta.eu 0345cf00f7f2.jpg

2020-05-16 06.53.13 infohub.konicaminolta.eu 6fd453bcbefe.jpg

2020-05-16 06.54.07 infohub.konicaminolta.eu 618039642d60.png

2020-05-16 06.54.46 infohub.konicaminolta.eu 979e0b4e231d.jpg

2020-05-16 06.55.38 infohub.konicaminolta.eu 68b507dc0fab.jpg

2020-05-16 06.56.24 infohub.konicaminolta.eu 15238c9fee61.png

2020-05-16 06.57.05 infohub.konicaminolta.eu 1fd951564405.jpg

[Synthohol]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

the knowledgebase doc# is KBA01400152

[tsbservice]

Re: KONICA C454e CE PASSWORD RESET TO DEFAULT WITHOUT CHANGING THE SSD

the knowledgebase doc# is KBA01400152

They are not the same. No way to find your number in EU KM service site infohub. Same applies to EU documents, theiy are non existent in myKM.