C4801 Helpp

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  • furius
    Technician
    • Jan 2018
    • 34
    #1

    C4801 Helpp

    Hi guys I have a serious problem with a machine in the lab
    It would be fantastic if you could help me.
    I have a working C364 machine from which I took the pcrb (pwb) card then mounted on a customer's C284.
    The c284 registered the updated c4802 so I followed the procedure and managed to start it.
    In the meantime I have tried two more cards(pwb) on my C364 machine
    But I always get error C4801.
    I have another working C284 that I could use but I'm afraid to make more messes.
    Could I be able to solve by reassembling the old pcrb currently mounted on the customer's machine?
    thank you very much
    Tags: c284, c364, c4801, working
    • GIUBOSS
      Service Manager

      Site Contributor
      1,000+ Posts
      • Jul 2013
      • 1331
      #2

        Comment

        • Synthohol
          Certified Konica Expert

          Site Contributor
          5,000+ Posts
          • Mar 2016
          • 5463
          #3
          Re: C4801 Helpp

          and make sure the 2 digit hex is correct for the machine type because you put it in a different model.
          when you boot to a firmware stick hit machine type on the screen and make sure its not FF. or for the previous model it was in.
          thats mainly a MFPB thing but never hurts to make sure.
          We know a thing or two because we've seen a thing or two.
          The medication helps though...

            Comment

            • tulintron
              Senior Tech

              Site Contributor
              500+ Posts
              • Jul 2014
              • 651
              #4
              Re: C4801 Helpp

              You need another C364 in operation
              Firmware
              correct plate replacement procedure
              Correct hexadecimal for the printer


              risk of loss of some data
              https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

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