C3350 Scan to Email

[copier tech]

Re: C3350 Scan to Email

I have just got this unit and am setting it up. Everything else seems to work but I cannot get the Scan to Email to work, when I select it I get "Scan TX Failed"
(Scan to folder works fine) so I assume that I must have some setting set up incorrectly.

The manual indicates that I can set up SMTP etc from the touchscreen but the options do not seem to be there, other than enable or disable, I have to go in via the web interface to reach the options. Is this normal?

Any ideas about what I am doing wrong?

(Does the C3350 have wireless?)

[ATTACH=CONFIG]45843[/ATTACH][ATTACH=CONFIG]45844[/ATTACH]

You'll need to be on later firmware for gmail to work this applies on most Bizhubs engineers are lazy & don't routinely update.

Set the device email address to c3350seed@gmail.com send a scan again now log into your gmail account c3350seed@gmail.com & can you see any security issue messages?

You may want to hide your email as you did with the password..

[Ryaren]

Re: C3350 Scan to Email

Hello!

I managed to set it up.

smtp.gmail.com
port number: 587
Start TLS
port number: 587

Administrator e-mail: whatever@test.com
Device e-mail: whatever@test.com

Account: yourgmailaddress@gmail.com

No need for NTLM v2, it works for me with NTLM v1!

[Remus2k]

Re: C3350 Scan to Email

I have a Bizhub C35 that was working with those settings:

smtp_settings.jpg

The printer died and I received a Bizhub C3350 that using the same settings, I get Tx scan error!

Do I need to change the firmware?

ROM Version

Controller ROM VersionA3GN30G0803-W99
Engine ROM VersionA3GN0Y00050G001900
Boot ROM VersionA3GN99G0100-999
Panel ROM VersionA3GN02G0152-999
Scanner ROM VersionA3GN23G0102-999
Fax Board ROM VersionA6ED40G1201-999

[Remus2k]

Re: C3350 Scan to Email

Succes!

See the attched file with settings.

1. Enable Less Secure Apps in your gmail account
2. Create 2FA Auth
3. Create App Password for your printer
4. Put DNS settings 8.8.8.8 and 1.1.1.1
I also use my own router as DNS

Use those settings
smtp_settings.jpgScreenshot 2022-03-31 at 11.58.47.jpg