C3350 Scan to Email

[RidleyRumpus]

I have just got this unit and am setting it up. Everything else seems to work but I cannot get the Scan to Email to work, when I select it I get "Scan TX Failed"
(Scan to folder works fine) so I assume that I must have some setting set up incorrectly.

The manual indicates that I can set up SMTP etc from the touchscreen but the options do not seem to be there, other than enable or disable, I have to go in via the web interface to reach the options. Is this normal?

Any ideas about what I am doing wrong?

(Does the C3350 have wireless?)

Capture2.JPGCapture.JPG

[tsbservice]

[Cantechman]

Re: C3350 Scan to Email

did you put the email address in for the device name as well?

[RidleyRumpus]

Re: C3350 Scan to Email

If you mean the account you are sending too, it is already enabled.

[wjurls]

Re: C3350 Scan to Email

Use port 587 for gmail. Also as said above, "allow less secure apps" must be set on the gmail account being used. In addition, set the administrator email the same as the authenticating account.

[RidleyRumpus]

Re: C3350 Scan to Email

did you put the email address in for the device name as well?

I think that that is in the attachment, does that have to be a "real" email address?

[wjurls]

Re: C3350 Scan to Email

If you mean the account you are sending too, it is already enabled.

He means the account that is being used to sign in and send from.

[Synthohol]

Re: C3350 Scan to Email

device email and acct email must match. (yours do not)
also gmail needs NTLM v2.0 IIRC, pic shows v1 (double check this)
set 8.8.8.8 for secondary DNS
let us know

[RidleyRumpus]

Re: C3350 Scan to Email

device email and acct email must match. (yours do not)
also gmail needs NTLM v2.0 IIRC, pic shows v1 (double check this)
set 8.8.8.8 for secondary DNS
let us know

Added 8.8.8.8 changed device and act email address not sure what to do re NTLM

Still doesnt work.

Capture.JPGWish it said more than error in the log :-|

[wjurls]

Re: C3350 Scan to Email

Change SMTP port to 587 and select "Start TLS" in the SSL/TLS box. SSL port should then gray out.

[wjurls]

Re: C3350 Scan to Email

device email and acct email must match. (yours do not)
also gmail needs NTLM v2.0 IIRC, pic shows v1 (double check this)
set 8.8.8.8 for secondary DNS
let us know

Even the very latest KM's seem to show that NTLMv1 box. Never seen it be an issue.

[RidleyRumpus]

Re: C3350 Scan to Email

Change SMTP port to 587 and select "Start TLS" in the SSL/TLS box. SSL port should then gray out.

Still doesn't work.

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[wjurls]

Re: C3350 Scan to Email

The 2 circled items must match. Go to the system page and change the administrator email address to the same account name as the smtp account

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[bsm2]

Re: C3350 Scan to Email

admin email must be the same as account also turn off pop not needed

[Walterj]

Capture2.JPGCapture.JPG[/ QUOTE]

Good day:
To perform scans via email.
Perform a Restore All from Admin Mode> Security> Security Detail> Initialize, and a
HDD Format. Make sure the machine has the latest firmware. The latest version of firmware
bizhubC3850Series Cont_A3GN30G0851-899
bizhubC3850Series Cont_A3GN30G0851-W99

Any questions you can write to my email walvaradocruz@gmail.com


Regards.