KM bizhub C364e touch panel unresponsive

[Albonline]

Re: KM bizhub C364e touch panel unresponsive

Have not sold any i series units yet. What's your impression.......Do you like them?

seems like they are built well, and as with all km new lines they have had some firmware issues.the b5 and gc1-7b firmware units are running rock solid here, with maketplace turned off.

[mga]

Re: KM bizhub C364e touch panel unresponsive

Hi guys. Just fly over one C364e machine with touch panel completely unresponsive to touches. It goes to ready, it prints fine, buttons are working but touch not.
Strange thing is I went into SM via trouble reset door and touch worked perfectly. I saw a lot of C-FA14 errors in history and also one C-D411.
When I perform full self-diagnostic machine ended it with C-4091 which was recovered upon reboot.
I will try FW first but in your experience and wisdom where should I start with parts - Panel assembly, MFPB, interface cable, other?
Should I try calibration of panel via USB memory?

TIA

I had c308 would print touch screen work but home key and all hard keys not working no copy or scan problem was control panel I've heard to can be the reverse way as well screen not working but hard keys was

[tsbservice]

Re: KM bizhub C364e touch panel unresponsive

I had c308 would print touch screen work but home key and all hard keys not working no copy or scan problem was control panel I've heard to can be the reverse way as well screen not working but hard keys was

Good info so bad touch can affect hard buttons or it will not work correctly like in my case?
I'm tempted to initialize all and format SSD but as they use it for print and copy only and it works that way for now. Have to wait a bit as initialize will wipe IP address and if I cannot input it manually via touch panel Admin settings they're probably going to try lynch me

[tsbservice]

Re: KM bizhub C364e touch panel unresponsive

So I finally went to do some other ideas I have in mind. Did SSD format, HDD format, Initialize all...nothing changed as soon you push Home button display is freezing. So I was at loss but during my fiddle I somehow used hard keys below touch(3 hard keys one is for copy screen other scan/fax and third 10 keypad). As soon you push scan/fax hard key you can use touch as usually.
I setup on their PC scan folder and they can now scan. IP adrress was lost during initialize so I found new one in MML lists via CE mode. They are now copying, scanning and printing and don't want to pay for expensive parts to throw into machine and continue troubleshooting. For now will continue monitoring this machine closely.