Konica c454e problem

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  • Xehe
    Technician

    Site Contributor
    • Oct 2020
    • 11
    #1

    Konica c454e problem

    Hi,

    I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
    But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

    When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

    I reseted the user/account authentication. And tried with making it public. But it wont print anything.

    So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

    Is there any tips i can do to continue my work with fixing it for them?

    My English isnt the best i know, but i hope you guys can understand me anyway.

    Regards Robin
    Tags: c454e, print, printer
    • tulintron
      Senior Tech

      Site Contributor
      500+ Posts
      • Jul 2014
      • 651
      #2
      Re: Konica c454e problem

      Originally posted by Xehe
      Hi,

      I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
      But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

      When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

      I reseted the user/account authentication. And tried with making it public. But it wont print anything.

      So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

      Is there any tips i can do to continue my work with fixing it for them?

      My English isnt the best i know, but i hope you guys can understand me anyway.

      Regards Robin
      Your printer is definitely not without FW. Movie data only. Resetting the printer does not disable user authentication.
      This can be the problem that does not let the prints out.
      https://www.copytechnet.com/images/smilies/cool.pngNada como dia após diahttps://www.copytechnet.com/images/smilies/cool.png

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7633
          #3
          Re: Konica c454e problem

          Check in service mode(System 2) if HDD shows as Installed.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • Xehe
              Technician

              Site Contributor
              • Oct 2020
              • 11
              #4
              Re: Konica c454e problem

              I will go there tomorrow again and give it a go. I will check if HDD is installed.

              How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22808
                  #5
                  Re: Konica c454e problem

                  Originally posted by Xehe
                  I will go there tomorrow again and give it a go. I will check if HDD is installed.

                  How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.
                  ever thought about finding a service manual for it?

                  Copytechnet.com
                  https://www.copytechnet.com/forums/service-manual-requests/

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7633
                      #6
                      Re: Konica c454e problem

                      Originally posted by Xehe
                      I will go there tomorrow again and give it a go. I will check if HDD is installed.

                      How do i disable user authentication then? Feels like i tried everything. Allowed in all options. And tried to make it public. Checked every youtube tips i can find.
                      In Admin mode under Security tab.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 7930
                          #7
                          Re: Konica c454e problem

                          Originally posted by Xehe
                          Hi,

                          I have a problem with a C454e that i gave to a dog rescue here in Sweden. A guy at my company reseted the printer and it was fully working before we moved it to their place.
                          But it wont print now. I think it might be the FW? I know for sure it need the animated guide FW. But is there more for the printer?

                          When i try to copy or print it just say "print cancel" in joblist. When i go to service menu and do a testprint it prints. So im totaly lost.

                          I reseted the user/account authentication. And tried with making it public. But it wont print anything.

                          So im woundering, can it refuse to print thanks to lacking the FW? And can someone sort me out with them?

                          Is there any tips i can do to continue my work with fixing it for them?

                          My English isnt the best i know, but i hope you guys can understand me anyway.

                          Regards Robin
                          If the device was working before your guy reset the printer? find out EXACTLEY what he did.

                          It sounds like he formatted the HDD hence you getting the animation error, this won't stop the machine printing. However this could be hiding another warning, like image unit end of life etc.

                          Turn off user authentication & account track if you were using this at the previous location.
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk
                          ​

                            Comment

                            • Xehe
                              Technician

                              Site Contributor
                              • Oct 2020
                              • 11
                              #8
                              Re: Konica c454e problem

                              Originally posted by tsbservice
                              Check in service mode(System 2) if HDD shows as Installed.
                              Im here now, And HDD was marked on not installed

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7633
                                  #9
                                  Re: Konica c454e problem

                                  Then set HDD to installed.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • Xehe
                                      Technician

                                      Site Contributor
                                      • Oct 2020
                                      • 11
                                      #10
                                      Re: Konica c454e problem

                                      Originally posted by tsbservice
                                      Then set HDD to installed.
                                      I did. But there is no change..

                                        Comment

                                        • femaster
                                          Service Manager

                                          1,000+ Posts
                                          • May 2011
                                          • 1417
                                          #11
                                          Re: Konica c454e problem

                                          Originally posted by Xehe
                                          I did. But there is no change..
                                          If you didn't already, you should reboot after changing to "installed". Not saying it's going to fix the problem, but just that it needs to be done.
                                          You also didn't state if you disabled authentication as others have suggested. It sounds like that is probably your hold-up here.
                                          A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                                          My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                            Comment

                                            • allan
                                              RTFM!!

                                              5,000+ Posts
                                              • Apr 2010
                                              • 5445
                                              #12
                                              Re: Konica c454e problem

                                              Could be consumable out of life problem.
                                              Whatever

                                                Comment

                                                • Sendragon
                                                  Junior Member
                                                  • Jan 2020
                                                  • 3
                                                  #13
                                                  Re: Konica c454e problem

                                                  Allan is right, i think you have to change the Life Stop Settings back to No Stop.

                                                    Comment

                                                    • Xehe
                                                      Technician

                                                      Site Contributor
                                                      • Oct 2020
                                                      • 11
                                                      #14
                                                      Re: Konica c454e problem

                                                      So i was over there and tried alot of stuff. But it didnt work. But as soon as i changed the life stop settings, it worked like a charm.

                                                      Thanks alot for al the tips and help! Now they can use it until it crashes i guess!

                                                        Comment

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