C454e Printing not fusing and with shadows

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  • positiveg
    Trusted Tech

    250+ Posts
    • Jun 2018
    • 299

    C454e Printing not fusing and with shadows

    Good day
    I'm attaching a photo of prints we are now getting from our printer.
    Don't understand but the images are not fusing no matter what setting thickness of paper we use
    and we are also getting like a double line around the images
    please see
    WhatsApp Image 2020-11-11 at 11.45.42 AM (1).jpgWhatsApp Image 2020-11-11 at 11.51.57 AM.jpg
  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 27454

    #2
    Re: C454e Printing not fusing and with shadows

    What's the paper type?

    Comment

    • timelmrep05
      Technician
      • Feb 2018
      • 11

      #3
      Re: C454e Printing not fusing and with shadows

      I would start with cleaning the image density sensor .. Remove the transfer belt and clean the sensor .. Had this issue at a customers .. the sensor was filthy so would set the density correctly and added too much toner to the pages and would fuse correctly .

      Comment

      • positiveg
        Trusted Tech

        250+ Posts
        • Jun 2018
        • 299

        #4
        Re: C454e Printing not fusing and with shadows

        Originally posted by bsm2
        What's the paper type?
        32lb stock

        Comment

        • positiveg
          Trusted Tech

          250+ Posts
          • Jun 2018
          • 299

          #5
          Re: C454e Printing not fusing and with shadows

          Originally posted by timelmrep05
          I would start with cleaning the image density sensor .. Remove the transfer belt and clean the sensor .. Had this issue at a customers .. the sensor was filthy so would set the density correctly and added too much toner to the pages and would fuse correctly .
          Ok will try that and let you know.

          Comment

          • bsm2
            IT Manager

            25,000+ Posts
            • Feb 2008
            • 27454

            #6
            Re: C454e Printing not fusing and with shadows

            what does do with plain paper

            Comment

            • positiveg
              Trusted Tech

              250+ Posts
              • Jun 2018
              • 299

              #7
              Re: C454e Printing not fusing and with shadows

              Originally posted by bsm2
              what does do with plain paper
              the exact same thing
              it like plain regular paper and that's what we get
              so it's not even like coated or cover stock paper.

              Comment

              • bsm2
                IT Manager

                25,000+ Posts
                • Feb 2008
                • 27454

                #8
                Re: C454e Printing not fusing and with shadows

                How many copies on the fuser and what does it look like.

                did you stop the paper before the fuser is the image blurred?

                Comment

                • positiveg
                  Trusted Tech

                  250+ Posts
                  • Jun 2018
                  • 299

                  #9
                  Re: C454e Printing not fusing and with shadows

                  Originally posted by bsm2
                  How many copies on the fuser and what does it look like.

                  did you stop the paper before the fuser is the image blurred?
                  Fuser has less than 25k copies, I 'll have to stop the print before fusing to check if it's blurry.

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22703

                    #10
                    Re: C454e Printing not fusing and with shadows

                    This isn't a fusing issue, it's color registration. You need to do stabilization and gradation.

                    And if you mean 32#BOND or 116gsm, you'll want to use Thick1 media type for proper fusing. But just to be very clear, this is not a fusing issue, it's a color registration issue.
                    =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

                    • positiveg
                      Trusted Tech

                      250+ Posts
                      • Jun 2018
                      • 299

                      #11
                      Re: C454e Printing not fusing and with shadows

                      Originally posted by blackcat4866
                      This isn't a fusing issue, it's color registration. You need to do stabilization and gradation.

                      And if you mean 32#BOND or 116gsm, you'll want to use Thick1 media type for proper fusing. But just to be very clear, this is not a fusing issue, it's a color registration issue.
                      =^..^=
                      yes we use thick 1
                      same issue
                      ok Registration
                      and how di i fix that?

                      Comment

                      • copytechman
                        Senior Tech

                        Site Contributor
                        500+ Posts
                        • Nov 2008
                        • 915

                        #12
                        Re: C454e Printing not fusing and with shadows

                        If it definitively is not fusing are you using OEM toner?... I ran into that intermittently with a C258. Found out it had aftermarket toner in it...

                        Good times.

                        A.

                        Comment

                        • BillyCarpenter
                          Field Supervisor

                          Site Contributor
                          VIP Subscriber
                          10,000+ Posts
                          • Aug 2020
                          • 14760

                          #13
                          Re: C454e Printing not fusing and with shadows

                          Originally posted by positiveg
                          yes we use thick 1
                          same issue
                          ok Registration
                          and how di i fix that?


                          Do you have a manual for this machine?
                          Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                          Comment

                          • positiveg
                            Trusted Tech

                            250+ Posts
                            • Jun 2018
                            • 299

                            #14
                            Re: C454e Printing not fusing and with shadows

                            Originally posted by BillyCarpenter
                            Do you have a manual for this machine?
                            Yes. Bought one thanks

                            Sent from my SM-G955F using Tapatalk

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22703

                              #15
                              Re: C454e Printing not fusing and with shadows

                              Ok, now you can begin to read the manual. You should start at the part about stabilization and gradation. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                              Comment

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