c308 losing network connection, but only for scanning

[Elmojo]

Re: c308 losing network connection, but only for scanning

Why are you running Windows 7?

Because it works perfectly fine, and I absolutely despise Windows 10. That's an entirely separate conversation, and not one that you want to get into with me, I assure you.

Turn off SMB1 and use scan via Ftp or update the FW if it's available

I believe we tried that initially, and never could get the FTP service to run correctly on the server side.
I finally found out how to view the FW versions, see the attached image. Is there an updated version I should be using? (I see below that there is)
If so, how would I go about getting it? That gets updated via a USB drive from the front panel, correct? Any way to do it remotely, or is that too risky?

As you don't have Admin password just ask someone on site to press Home button then Utility - device information. FW version should be there as IP address and function version(latest is 4.2).

Got in! I must have remembered the password wrong. Oops. lol I thought it was an x2 sequence, but it's not. Anyway...
Looks like we are Function V2.0, so pretty old.

[tsbservice]

Re: c308 losing network connection, but only for scanning

Very old FW. Better update it.

[Elmojo]

Re: c308 losing network connection, but only for scanning

Very old FW. Better update it.

I'd love to!
Firmware source?
Update Instructions?
Svc Manual?
I'm such a needy beggar....

[bsm2]

Re: c308 losing network connection, but only for scanning

Use filezilla server or konica ftp
but update the fw if you can

[Phil B.]

Re: c308 losing network connection, but only for scanning

I'd love to!
Firmware source?
Update Instructions?
Svc Manual?
I'm such a needy beggar....

BUT you are a CONTRIBUTOR to CTN that makes the world of difference

[Elmojo]

Re: c308 losing network connection, but only for scanning

I am, and I will likely do so again.
This community has been SUCH a HUGE help to me in the past few months!
I'm a member of quite a few forums, message boards, mailing lists, etc... and I'd be hard pressed to name another group of more knowledgeable, friendly, courteous, helpful people.
You guys (and gals?) rock!

[Phil B.]

Re: c308 losing network connection, but only for scanning

I am, and I will likely do so again.
This community has been SUCH a HUGE help to me in the past few months!
I'm a member of quite a few forums, message boards, mailing lists, etc... and I'd be hard pressed to name another group of more knowledgeable, friendly, courteous, helpful people.
You guys (and gals?) rock!

we have sooo many here that have DECADES of knowledge and are more than willing to help out Techs/Users when they approach the problem logically and don't DEMAND they get 'shit' for free.

[Synthohol]

Re: c308 losing network connection, but only for scanning

I'd love to!
Firmware source?
Update Instructions?
Svc Manual?
I'm such a needy beggar....

please list exactly what you need and im sure i can provide

ck your PMs
thx for being a contributor!

[BillyCarpenter]

Re: c308 losing network connection, but only for scanning

please list exactly what you need and im sure i can provide

ck your PMs
thx for being a contributor!

Synthohol is always stepping up. Props, man.

[Elmojo]

Re: c308 losing network connection, but only for scanning

Morning all...update time.
So I changed the power saving setting on the LAN card on the server to OFF.
As of this morning, the connection had dropped again and required a reboot, so I guess that wasn't it. :/
The error on the copier front panel just says "Failed to complete the job. Please check the job history."
Of course the ofc manager didn't know to look at the job history, so I don't know if any additional info would be in there.
I've also confirmed that the power plan on the server is set in such a way as to not sleep or shut anything off that would affect the network.

I plan to upgrade the firmware (thanks Sythohol!!) when I go over there next week, but we're not expected that alone to fix it, are we?
I'm not sure what the next step might be...
It sounds like FTP has been suggested, and I'm happy to try that, but I'll probably need some help configuring that if we go that route.

[bsm2]

Re: c308 losing network connection, but only for scanning

Scanning using hostname or ipaddress ? Should be using hard ipaddress that would address a DNS issue

Did you reboot PC after you turned off sleep on Lan? Some setting changes required a reboot inorder to take.

[tsbservice]

Re: c308 losing network connection, but only for scanning

Try to change the Network Speed to 100Mbps Full Duplex. It's under Admin settings
Network Settings --> Detail Settings -->Device Settings

[Bix]

Re: c308 losing network connection, but only for scanning

Hi,
A case very similar to yours happened to me on a printer. The printer literally went offline every time a scan was performed.


The solution was to change the network speed. Administrator Settings - Network - Network Speed. Instead of Auto 10/100/1Gbps I have set Auto 10/100Mbps

[Elmojo]

Re: c308 losing network connection, but only for scanning

Scanning using hostname or ipaddress ? Should be using hard ipaddress that would address a DNS issue

Did you reboot PC after you turned off sleep on Lan? Some setting changes required a reboot inorder to take.

Static IP on the server and copier. yes, rebooted server after power setting changes.

Try to change the Network Speed to 100Mbps Full Duplex. It's under Admin settings
Network Settings --> Detail Settings -->Device Settings

Ok, changed it via remote web portal. I'll get someone on-site to power cycle the machine. Thanks.

[Elmojo]

Re: c308 losing network connection, but only for scanning

Well, no joy on forcing the copier LAN mode to 100M/full duplex. It failed again this afternoon.
I guess I'll have to run the FW update, and go from there....