C364 e printing problem

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  • blinxwap
    Technician

    50+ Posts
    • Jun 2020
    • 80
    #1

    C364 e printing problem

    I have a c364e firmware A5C10Y0-F000-G20-M1

    Printing from usb and netowork the nobs gets stuck in que doesnt print have disabled firewalls and anti viruses on 2 pcs restarted print spooler documents prints sometimes other docs or images file size increase if its 2mb it might show 97mb in the que loads ful but doesnt print

    Sent from my SM-A505F using Tapatalk
    Tags: None
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: C364 e printing problem

      open pswc and print test pages from there to eliminate the controller as the issue.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • drowranger
          Trusted Tech

          100+ Posts
          • Jul 2015
          • 122
          #3
          Re: C364 e printing problem

          please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635
              #4
              Re: C364 e printing problem

              Originally posted by drowranger
              please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.
              Hey drowranger, your posts are quite helpful. Go for more mate 👍
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22703
                  #5
                  Re: C364 e printing problem

                  You can try to ping the printer, or connect a laptop via crossover cable. Perhaps you've got a duplicate IP address? =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • EarthKmTech
                      Step aside, noob

                      1,000+ Posts
                      • May 2009
                      • 2142
                      #6
                      Re: C364 e printing problem

                      Originally posted by drowranger
                      please make sure hdd is turned on ( service mode > System2>) and spool print jobs in hdd setting is on ( utility>printer settings>basic settings>) as well.
                      If its a second hand machine and had overwrite all data performed item number 2 in your suggestion does get turned off and people forget to turn it on again

                        Comment

                        • CP-1015
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Nov 2020
                          • 285
                          #7
                          Re: C364 e Druckproblem

                          Maybe I don't understand correct, but if problems with pdf-files print as picutre.

                            Comment

                            • blinxwap
                              Technician

                              50+ Posts
                              • Jun 2020
                              • 80
                              #8
                              Re: C364 e printing problem

                              I just got off the phone with the customer upon our coversation previously i asked that he should take a completely different laptop preferably and connect it to the printer via usb and network, he did and everything printed fine to my conclution it is his 2 desktop pcs that are at fault operating systems i also found the customer is building his own pc with upgrades and has alot of programs and games running on the desktop pcs that might cause the printing problem am i correct

                              Sent from my SM-A505F using Tapatalk

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