Jams Tray 2 bizhub 4 series printers

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  • Genotrom
    Technician

    50+ Posts
    • Feb 2020
    • 77

    Jams Tray 2 bizhub 4 series printers

    I buy several used Series 4 printers. All of them (bizhub c284e, c364e, c454e) very often have one problem in common: tray 2 jam. Replacing the rollers does not solve the solution. The paper jams a few centimeters after the rollers.

    rollersss.jpg
    The solution is to clean the gray rollers but in some cases, it is not a permanent solution. Someone advised me to replace these springs but I wanted to know if you have had any experience. Thanks!
    rollerswhite.jpg
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5458

    #2
    Re: Jams Tray 2 bizhub 4 series printers

    what is the jam code?
    probably the 1 way bearings that drive the rollers.
    clean the needle bearings and scuff the shafts where the needles ride.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • qbert69
      Service Manager

      1,000+ Posts
      • Mar 2013
      • 1152

      #3
      Re: Jams Tray 2 bizhub 4 series printers

      Originally posted by Synthohol
      what is the jam code?
      probably the 1 way bearings that drive the rollers.
      clean the needle bearings and scuff the shafts where the needles ride.
      Spot On!!! We had some 808's that had about 1.5 million copies on them that were misfeeding... took out feed units and where the one way bearings are, the shafts were polished SLICK!!! Slick shaft = slip shaft!!! Took some 3M green scrub pad, abraded the shafts linearly with the shaft NOT IN THE ROTATION DIRECTION!!!...put a few drops of silicone oil in the bearing & slipped back on the shaft!!! No more slippage!!! NOTE!!!: This has to be done to the pickup and feed shafts with the one way bearings!!! ALSO, take the feed units out...open the trays, open the side doors, remove about 6 screws, remove approximately 3 connectors and you have your feed unit out of the machine...SIMPLE!!![emoji16][emoji1303]

      Sent from my SM-N950U1 using Tapatalk
      REACH FOR THE STARS!!!
      Konica Minolta Planetariums!
      https://www.konicaminolta.com/planet...gma/index.html

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      • tsbservice
        Field tech

        Site Contributor
        5,000+ Posts
        • May 2007
        • 7635

        #4
        Re: Jams Tray 2 bizhub 4 series printers

        Please always post jam code especially when talking for paper jams. Easy to test, swap rollers and one ways from tray one to tray two. But it would be one ways 99%.
        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1971

          #5
          Re: Jams Tray 2 bizhub 4 series printers

          Doesnt the clutch that drive transport rollers have a spring that comes out of its position or am I thinking of the wrong model

          Sent from my Pixel 4 XL using Tapatalk

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          • allan
            RTFM!!

            5,000+ Posts
            • Apr 2010
            • 5445

            #6
            Re: Jams Tray 2 bizhub 4 series printers

            Will guess its J-2002?
            Or even J-99XX
            Whatever

            Comment

            • KMFLT3CH
              Trusted Tech

              100+ Posts
              • May 2017
              • 181

              #7
              Re: Jams Tray 2 bizhub 4 series printers

              Originally posted by Genotrom
              The solution is to clean the gray rollers but in some cases, it is not a permanent solution. Someone advised me to replace these springs but I wanted to know if you have had any experience. Thanks!

              Correct, you'll need to replace the 3 springs next to the white plastic rollers with the newer style ones: 4+4e T2 springs.pdf
              I would also recommend replacing the long grey drive roller with the newer style as well. #36.pdf

              Springs x 3 - A64J815500
              Roller x 1 - A5C1P00100


              If you can't get ahold of the parts, just add some metal washer shims to the door, you can find them at any hardware store. I've done this a dozen times and never got a call back!
              Modification to right side door of C224e and 224e series up to and including C554e and 554e..pdf

              Comment

              • Genotrom
                Technician

                50+ Posts
                • Feb 2020
                • 77

                #8
                Re: Jams Tray 2 bizhub 4 series printers

                Yes, the code is J2002Thanks for your valuable advice!
                Although personally I don't understand why, after cleaning the gray rollers, there are no more jams. Yet they don't look dirty.

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                • EarthKmTech
                  Step aside, noob

                  1,000+ Posts
                  • May 2009
                  • 2142

                  #9
                  Re: Jams Tray 2 bizhub 4 series printers

                  Originally posted by KMFLT3CH
                  Correct, you'll need to replace the 3 springs next to the white plastic rollers with the newer style ones: [ATTACH]47676[/ATTACH]
                  I would also recommend replacing the long grey drive roller with the newer style as well. [ATTACH]47677[/ATTACH]

                  Springs x 3 - A64J815500
                  Roller x 1 - A5C1P00100


                  If you can't get ahold of the parts, just add some metal washer shims to the door, you can find them at any hardware store. I've done this a dozen times and never got a call back!
                  [ATTACH]47675[/ATTACH]
                  The modification roller can annoy some customers with the extra noise generated by the ribbed (for her pleasure) surface of the roller. I give them the option of, its either that noise, or jams, you choose. (after showing the roller) and that stops the whinging.

                  Crappy, dusty paper and harsh dusty environments wear the grey factory roller to a racing slick in as little as 30k pages and 2002 jams start. I keep about 20 in stock, once fitted this problem is solved, forever, I don't have any old serial # machines left with the soft springs so dont carry them anymore.

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                  • Genotrom
                    Technician

                    50+ Posts
                    • Feb 2020
                    • 77

                    #10
                    Re: Jams Tray 2 bizhub 4 series printers

                    Yesterday I picked up 8 bizhub C454e. Total counter: 80k, 90k, 400k, 100k, etc. so it is not due to excessive use of the printer.
                    7 out of 8 have these problems:
                    - Tray 2 jam and Tray 3 jam.
                    These are used printers and I have seen that they also have version 7, so someone has maintained them.The jams have started now because they are not present in their history.

                    After cleaning the gray rollers, everything starts working again but it is not known for how long.
                    These printers have been inactive for several months. Maybe the gears and clutches need a good cleaning. We'll see!

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2413

                      #11
                      Re: Jams Tray 2 bizhub 4 series printers

                      for her pleasure


                      Yeah we also had to undo this mod from time to time thanks to the noise issue. This series is also very sensitive when it comes to pre-printed paper when it comes with too much offset powder. Almost no chance to feed some of these sorts unless you can put it in tray 1 (tray 1 feeds directly to the reg roller).

                      Comment

                      • EarthKmTech
                        Step aside, noob

                        1,000+ Posts
                        • May 2009
                        • 2142

                        #12
                        Re: Jams Tray 2 bizhub 4 series printers

                        Originally posted by Gift


                        Yeah we also had to undo this mod from time to time thanks to the noise issue. This series is also very sensitive when it comes to pre-printed paper when it comes with too much offset powder. Almost no chance to feed some of these sorts unless you can put it in tray 1 (tray 1 feeds directly to the reg roller).
                        Yep, i do the same thing.

                        BTW you can silence the grrrrrr noise from the high traction mod roller by applying thick grease to the axle of the white pressure rollers that touch it - it is those rattling around on their shaft that makes all the racket.

                        The noise will be attrocious in thick paper mode too due to the lower mm per second transport speed.

                        I'm hoping they release a modification roller for the i series too as they have gone back to the terrible solid black roller again.

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