Issue updating firmware C-308/C-368 per USB-stick (2GB)

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

it just occurred to me, if someone zaps the SSD or replaced it the engine and type may still be FF
or not mentioning a swapped board etc..
this will cause firmware to fail every time.
the other thing is i have waited up to 15+ minutes for FW to boot into the choice screen.
i would still load base firmware first just to make sure the machine's MFPB isnt porked.
also never mentioned if it boots normal and what FW version is on there now.

plus https://www.copytechnet.com/forums/k...ml#post1660846
im sure that thread cost him a couple redcards.

I bought this machines and don't know what was before. I tested more machines and wrote the FW version here. And I'd testet not only on version.

One user asked about firms who deliver parts in Europe. One answered "Katun". I don't know that isn't allowed to send addresses from other firms. I only buy my parts there - nothing else.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Try to update leaving front door open. Also good idea from your countryman and fellow tech Bix is to put USB directly in port on right rear side of machine instead of panel.

I tried both: a new stick and leaving front door open: No issue!

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Also, make sure the extension cable for the front port is plugged into the correct port in the back. I've seen some where it's plugged in where the fax unit should go.

You are right, I didn't test the correct plug in. But after dot in the edge, it seems to be correct.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Try a few other USB pen drives, no larger than 4GB, however larger ones do work.

I tried a new stick with success. Before two sticks with different firmware didn't function.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

So many valid suggestions and you only manage to repeat yourself

Sorry, first need time to test.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Now I've had success with G00-W4 on two of these machines. I'll later test the other usb pens again to find the mistake.

[rrrohan]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

I had issue changing MFP board in a C308 the other day when trying to load firmware. Just sat on 2 shark vins and black dot for over 10 mins. Older USB stick worked though. It's crazy modern copier is still so fussy about USB memory

Sent from my Pixel 4 XL using Tapatalk

[slimslob]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

I had issue changing MFP board in a C308 the other day when trying to load firmware. Just sat on 2 shark vins and black dot for over 10 mins. Older USB stick worked though. It's crazy modern copier is still so fussy about USB memory

Sent from my Pixel 4 XL using Tapatalk

Many new memory sticks and SD cards have a bunch of bloatware crap on them from the manufacturer. You might want to reformat them using a utility like MiniTool.

[rrrohan]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Windows built-in format tool no good?

Sent from my Pixel 4 XL using Tapatalk

[slimslob]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Windows built-in format tool no good?

Sent from my Pixel 4 XL using Tapatalk

That is why for years Ricoh has recommended the Panasonic SD card format utility. Cards formatted with Windows file explorer often did not work. Also with utilities like MiniTool you can change the partition size. If you have an older model that will only work with 2GB and smaller SD cards, and not all 2GB cards, you can create a 1GB partition on a 16GB or larger SD card. 1GB card are expensive, if you can find them.

[rrrohan]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

I'll have to retry my memory stick after Ur suggestions and report back after weekend

Sent from my Pixel 4 XL using Tapatalk

[tsbservice]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

I'll have to retry my memory stick after Ur suggestions and report back after weekend

Sent from my Pixel 4 XL using Tapatalk

Yes slimslob is right Konica also recommended not using Windows but other free tools to format USB stick.

[Hansoon]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Many new memory sticks and SD cards have a bunch of bloatware crap on them from the manufacturer. You might want to reformat them using a utility like MiniTool.

Yes, but format with FAT32. Formatting with NTFS will not let them work, al least with the older machines like a BH-423 I just noticed.

Hans

[copier tech]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Windows built-in format tool no good?

Sent from my Pixel 4 XL using Tapatalk

I format ALL my USB pens using the Windows format tool. Never once had an issue after.

First click 'restore device defaults, check the quick format is ticked & default allocation size is selected, next click format, as simple as that.


Format USB in Windows.jpg

[tsbservice]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

PROBLEM:
1. Windows formatting may prevent USB thumb drive from being read correctly and will fail if used to flash firmware on 4,8 or i series
MFPs
a. Sometimes error messages dealing with Write Protection, or unreadable disk, etc may occur
b. When inserted into the machines the firmware will simply not load, or not load properly

SOLUTION:
Follow the instructions in the attached PDF to run it, fix the MBR and format the USB thumb drive cleanly.

Format USB.pdf