Issue updating firmware C-308/C-368 per USB-stick (2GB)

[CP-1015]

Funktion with two machines: C-258 and C-368
It doesn't start. Black point in the right upper edge. New firmware: GC3-X4
Issue with updating:
C-308: GC4-84 V. 2.1
C-308: G00-G3 V. 3.2
C-368: GC3-W4 V. 4.2
C-368: GC3-84 V. 2.1
What's wrong?
Thanks advanced for help!

[Synthohol]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Why in the world would you use special firmware that was written to address specific problems?
Base firmware works just fine.the latest version is g00-x4

Special firmware is not an arbitrary upgrade, the machine has to exhibit certain behaviors that are addressed with special firmware.

None of those are base and should never be used unless addressing that issue.

[copier tech]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Why in the world would you use special firmware that was written to address specific problems?
Base firmware works just fine.the latest version is g00-x4

Special firmware is not an arbitrary upgrade, the machine has to exhibit certain behaviors that are addressed with special firmware.

None of those are base and should never be used unless addressing that issue.

This is irrelevant, even using GC3-X4 he should still be able to update to this version!

C258 C368 C458 Firmware Readme GC3-X4.pdf

[tsbservice]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Try to update leaving front door open. Also good idea from your countryman and fellow tech Bix is to put USB directly in port on right rear side of machine instead of panel.

[mascan42]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Also, make sure the extension cable for the front port is plugged into the correct port in the back. I've seen some where it's plugged in where the fax unit should go.

[copier tech]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Funktion with two machines: C-258 and C-368
It doesn't start. Black point in the right upper edge. New firmware: GC3-X4
Issue with updating:
C-308: GC4-84 V. 2.1
C-308: G00-G3 V. 3.2
C-368: GC3-W4 V. 4.2
C-368: GC3-84 V. 2.1
What's wrong?
Thanks advanced for help!

Try a few other USB pen drives, no larger than 4GB, however larger ones do work.

[Synthohol]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

[B]
This is irrelevant, even using GC3-X4 he should still be able to update to this version!

Agreed on that point, I am more curious/concerned that different special versions that all fix different issues were attempted.
Hope he's holding the stop button and only has the FWXXXX## folder on the root.

[copier tech]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Agreed on that point, I am more curious/concerned that different special versions that all fix different issues were attempted.
Hope he's holding the stop button and only has the FWXXXX## folder on the root.

Well he says he has the black dot in the top right corner so he must be holding down the stop key.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Well he says he has the black dot in the top right corner so he must be holding down the stop key.

And funktion with two other machines!

[tsbservice]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

And funktion with two other machines!

So many valid suggestions and you only manage to repeat yourself

[copier tech]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

And funktion with two other machines!

Try another USB Pen & a fresh copy of GC3-X4 firmware.

Only copy the FW0002 folder.

[Synthohol]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

it just occurred to me, if someone zaps the SSD or replaced it the engine and type may still be FF
or not mentioning a swapped board etc..
this will cause firmware to fail every time.
the other thing is i have waited up to 15+ minutes for FW to boot into the choice screen.
i would still load base firmware first just to make sure the machine's MFPB isnt porked.
also never mentioned if it boots normal and what FW version is on there now.

plus https://www.copytechnet.com/forums/k...ml#post1660846
im sure that thread cost him a couple redcards.

[slimslob]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

it just occurred to me, if someone zaps the SSD or replaced it the engine and type may still be FF
or not mentioning a swapped board etc..
this will cause firmware to fail every time.
the other thing is i have waited up to 15+ minutes for FW to boot into the choice screen.
i would still load base firmware first just to make sure the machine's MFPB isnt porked.
also never mentioned if it boots normal and what FW version is on there now.

plus https://www.copytechnet.com/forums/k...ml#post1660846
im sure that thread cost him a couple redcards.

I am not familiar with Konica-Minolta but with Ricoh if you have anything other than the firmware you are wanting to update on your SD Card will cause it to take an excessive length of time to get to the Update screen. The processor has to read the entire device.

[tsbservice]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

I am not familiar with Konica-Minolta but with Ricoh if you have anything other than the firmware you are wanting to update on your SD Card will cause it to take an excessive length of time to get to the Update screen. The processor has to read the entire device.

I will make some tests regarding this later. I have a drive with many different models FW on it will, try next time to left only one needed and measure time.

[CP-1015]

Re: Issue updating firmware C-308/C-368 per USB-stick (2GB)

Why in the world would you use special firmware that was written to address specific problems?
Base firmware works just fine.the latest version is g00-x4

Special firmware is not an arbitrary upgrade, the machine has to exhibit certain behaviors that are addressed with special firmware.

None of those are base and should never be used unless addressing that issue.

I bought this firmware - I didn't know that is special firmware.