Konica Minolta Bizhub C284e Internal error occurred

Collapse
X
Collapse
 
  • Page of 3
  • Time
  • Show
Clear All
new posts
Previous 1 2 3 template Next
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997
    #16
    Re: Konica Minolta Bizhub C284e Internal error occurred

    Originally posted by rrrohan
    If you temp disable auto internal error reboot on rank C it might display

    Or print a management list. Might show up on last page of printout (I forget the name but it's different to C code log)
    That might be a problem. Especially with C2557 errors you typically get to page 5 before it errors out again. No way will you get to page 13 where the errors are.

    You can also turn off the resetting of internal errors, at least temporarily. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • blazebusiness
        SanDiegoCopierRepair.com

        Site Contributor
        1,000+ Posts
        • Apr 2010
        • 1250
        #17
        Re: Konica Minolta Bizhub C284e Internal error occurred

        Originally posted by Alex1
        I have a Konica Minolta Bizhub C284e with a internal error that occurs, usually in this case i would see a C-2557 or something appears after the reboot. This machine has no errors pop up what so ever and if I go into service mode to see error history its completely blank. Has anyone come across this problem before? Any help would be appreciated.
        I have seen this quite a few times. Usually after initializing all data in service mode on a machine with Bizhub Secure or Bizhub Healthcare stickers. Then it also usually tries to reboot the system immediately in under 1 minute after displaying that error message with no code.

        Can you get into service mode before the machine tries to auto reboot?

        If you can, then verify hdd reads installed, run format both physical and logical. Then reload latest Firmware.
        Last edited by blazebusiness; 01-22-2021, 03:07 PM.
        sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.com

          Comment

          • Alex1
            Trusted Tech

            Site Contributor
            250+ Posts
            • Oct 2012
            • 285
            #18
            Re: Konica Minolta Bizhub C284e Internal error occurred

            Originally posted by blazebusiness
            I have seen this quite a few times. It also usually tries to reboot the system immediately in under 1 minute after displaying that error. Can you get into service mode before the machine tries to auto reboot?

            I tied to get into service mode a number of time when it errors, it won't let you get in. Only after it reboots you can get in.

              Comment

              • tsbservice
                Field tech

                Site Contributor
                5,000+ Posts
                • May 2007
                • 7970
                #19
                Re: Konica Minolta Bizhub C284e Internal error occurred

                Originally posted by blackcat4866
                ...

                You can also turn off the resetting of internal errors, at least temporarily. =^..^=
                This. +1 on turning off Internal Error. Auto Cancel of Rank B and C errors.
                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                  Comment

                  • Alex1
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Oct 2012
                    • 285
                    #20
                    Re: Konica Minolta Bizhub C284e Internal error occurred

                    Originally posted by tsbservice
                    This. +1 on turning off Internal Error. Auto Cancel of Rank B and C errors.

                    How would I do the above in service mode?

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7970
                        #21
                        Re: Konica Minolta Bizhub C284e Internal error occurred

                        Originally posted by Alex1
                        How would I do the above in service mode?
                        It's in Service mode - System 2.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • rrrohan
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Sep 2011
                            • 1977
                            #22
                            Re: Konica Minolta Bizhub C284e Internal error occurred

                            Originally posted by blackcat4866
                            That might be a problem. Especially with C2557 errors you typically get to page 5 before it errors out again. No way will you get to page 13 where the errors are.

                            You can also turn off the resetting of internal errors, at least temporarily. =^..^=
                            you could export the report to USB instead

                              Comment

                              • Alex1
                                Trusted Tech

                                Site Contributor
                                250+ Posts
                                • Oct 2012
                                • 285
                                #23
                                Re: Konica Minolta Bizhub C284e Internal error occurred

                                Originally posted by rrrohan
                                you could export the report to USB instead
                                I haven't done that before any help will be appreciated.

                                  Comment

                                  • Alex1
                                    Trusted Tech

                                    Site Contributor
                                    250+ Posts
                                    • Oct 2012
                                    • 285
                                    #24
                                    Re: Konica Minolta Bizhub C284e Internal error occurred

                                    Originally posted by tsbservice
                                    It's in Service mode - System 2.
                                    I'll give it a go tomorrow thanks.

                                      Comment

                                      • rrrohan
                                        Service Manager

                                        Site Contributor
                                        1,000+ Posts
                                        • Sep 2011
                                        • 1977
                                        #25
                                        Re: Konica Minolta Bizhub C284e Internal error occurred

                                        Originally posted by Alex1
                                        I haven't done that before any help will be appreciated.
                                        pretty sure so long as a usb is plugged in it will have a obvious option to export to usb. been a while since i needed to do it. i norm just print it so forgot how its worded but im sure it will be obvious if u try

                                          Comment

                                          • Alex1
                                            Trusted Tech

                                            Site Contributor
                                            250+ Posts
                                            • Oct 2012
                                            • 285
                                            #26
                                            Re: Konica Minolta Bizhub C284e Internal error occurred

                                            Originally posted by rrrohan
                                            pretty sure so long as a usb is plugged in it will have a obvious option to export to usb. been a while since i needed to do it. i norm just print it so forgot how its worded but im sure it will be obvious if u try
                                            I'll give it a go. Thank you.

                                              Comment

                                              • tsbservice
                                                Field tech

                                                Site Contributor
                                                5,000+ Posts
                                                • May 2007
                                                • 7970
                                                #27
                                                Re: Konica Minolta Bizhub C284e Internal error occurred

                                                List print - select MML -export to USB
                                                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                  Comment

                                                  • Alex1
                                                    Trusted Tech

                                                    Site Contributor
                                                    250+ Posts
                                                    • Oct 2012
                                                    • 285
                                                    #28
                                                    Re: Konica Minolta Bizhub C284e Internal error occurred

                                                    Originally posted by tsbservice
                                                    List print - select MML -export to USB
                                                    I'm assuming this is under service mode> system 2?

                                                      Comment

                                                      • Bix
                                                        Service Manager

                                                        1,000+ Posts
                                                        • Apr 2018
                                                        • 1421
                                                        #29
                                                        Re: Konica Minolta Bizhub C284e Internal error occurred

                                                        Originally posted by Alex1
                                                        I'm assuming this is under service mode> system 2?
                                                        Service Mode - List outputs

                                                          Comment

                                                          • tsbservice
                                                            Field tech

                                                            Site Contributor
                                                            5,000+ Posts
                                                            • May 2007
                                                            • 7970
                                                            #30
                                                            Re: Konica Minolta Bizhub C284e Internal error occurred

                                                            Originally posted by Alex1
                                                            I'm assuming this is under service mode> system 2?
                                                            No it's actually under Service 2 button, List Output.
                                                            Last edited by tsbservice; 01-28-2021, 02:55 PM.
                                                            A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                            Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                              Comment

                                                              Previous 1 2 3 template Next
                                                              Working...