Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been changed"

[Sanker]

Hello, I have a machine that one day showed an error "Serial number must be entered". After reading multiple threads and checking all possible information connected with that problem, I've changed battery and made all steps (KBA00048704) to recover machine but an erros still persists and when i'm trying to recover data after CD390 error it cycles while trying to recover with no progress. There is possibly a problem that i haven't got a Special firmware (I only got this fresh one GDC-M1-990). The last time i've tried to recover the machine it showed "TPM Chip has been changed". I've also read every possible thread on forum about that but nothing helped.

Today another client called me and told that he has the same error as described above. I know that it means faulty/drained battery, but i don't know how to recover machine after replacing it.

Can anyone help me to solve this problem?

Thank you.

[copier tech]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Hello, I have a machine that one day showed an error "Serial number must be entered". After reading multiple threads and checking all possible information connected with that problem, I've changed battery and made all steps (KBA00048704) to recover machine but an erros still persists and when i'm trying to recover data after CD390 error it cycles while trying to recover with no progress. There is possibly a problem that i haven't got a Special firmware (I only got this fresh one GDC-M1-990). The last time i've tried to recover the machine it showed "TPM Chip has been changed". I've also read every possible thread on forum about that but nothing helped.

Today another client called me and told that he has the same error as described above. I know that it means faulty/drained battery, but i don't know how to recover machine after replacing it.

Can anyone help me to solve this problem?

Thank you.

You need to run the NVRam rest tool firmware.

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

You need to run the NVRam rest tool firmware.

Could you help me to get this firmware? I'm afraid i haven't got access to konica support.


The only thing i have is "A145FW.tar" to initialize and restore the data.

[copier tech]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Could you help me to get this firmware? I'm afraid i haven't got access to konica support.

Yes sure, you can contact us at:

Firmware Update - Printer & Copier Firmware

[occus]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

I know there is a firmware GHV-M1 to fix that problem (DLBT1810973EN_0)

The following issues are solved in this firmware.

1. After turning OFF/ON the Main Power, the entry screen of serial number may be displayed in English and the MFP may not start. (ERBJTG1800912351 and others)

Can you tell me do you have this firmware updatet already before you got the error? I want to know if this firmware works or is it useless.

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

I know there is a firmware GHV-M1 to fix that problem (DLBT1810973EN_0)

The following issues are solved in this firmware.

1. After turning OFF/ON the Main Power, the entry screen of serial number may be displayed in English and the MFP may not start. (ERBJTG1800912351 and others)

Can you tell me do you have this firmware updatet already before you got the error? I want to know if this firmware works or is it useless.

Unfortunately no. I will be grateful if somebody could send it to me, i guess this GHV firmware could solve a problem...

[tsbservice]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Could you help me to get this firmware? I'm afraid i haven't got access to konica support.


The only thing i have is "A145FW.tar" to initialize and restore the data.

This is what you need.

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

This is what you need.

I did it 3 times before upgrading firmware as it says in Problem solution procedure but it didn't help.

The next step was updating a "Special firmware" and boot normally as it says, but i had only GDC-M1-990.

[jwai]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Try to replace both MFPB and SSD.

[femaster]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

I did it 3 times before upgrading firmware as it says in Problem solution procedure but it didn't help.

The next step was updating a "Special firmware" and boot normally as it says, but i had only GDC-M1-990.

Did you follow the procedure properly? It almost sounds like you may have, but I'm not sure by your original post. Just in case, make sure you are following these steps:

Boot copier to the reset firmware (which you apparently have already that firmware), wait until it says the copier has been reset. Then power off, wait 10 seconds and then power. After that, you need to sit there and wait. The copier will come up to an error screen, and then reboot on its own 3 times before giving you the prompt to "restore data". Once that happens, select that and wait until it tells you its OK to power off.

[Phil B.]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Did you follow the procedure properly? It almost sounds like you may have, but I'm not sure by your original post. Just in case, make sure you are following these steps:

Boot copier to the reset firmware (which you apparently have already that firmware), wait until it says the copier has been reset. Then power off, wait 10 seconds and then power. After that, you need to sit there and wait. The copier will come up to an error screen, and then reboot on its own 3 times before giving you the prompt to "restore data". Once that happens, select that and wait until it tells you its OK to power off.

Precise info.
My -= guess =-
Didn't wait long enough.. I learned the first time I made that fubar.

Sent from my SM-G960U using Tapatalk

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Did you follow the procedure properly? It almost sounds like you may have, but I'm not sure by your original post. Just in case, make sure you are following these steps:

Boot copier to the reset firmware (which you apparently have already that firmware), wait until it says the copier has been reset. Then power off, wait 10 seconds and then power. After that, you need to sit there and wait. The copier will come up to an error screen, and then reboot on its own 3 times before giving you the prompt to "restore data". Once that happens, select that and wait until it tells you its OK to power off.

I did exactly as you say (i guess so), firstly did with a reset tool ->then one of the fresh firmwares that I had (GDC-M1) and after couple reboots i did "restore data" -> but no success because it started restoring data and it was cycling/nonstop loop for about 1 hour and nothing happened. I've read other threads similar to this where people say if it loops for a long time means something is wrong. Maybe I didn't wait long enough and should give it more time? Or I've missed that train already?

Maybe as some people say i must find those GHV firmware that can solve this.

Precise info.
My -= guess =-
Didn't wait long enough.. I learned the first time I made that fubar.

Sent from my SM-G960U using Tapatalk

You may be right sir, but 1 hour isn't long enough?

[tsbservice]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Could you help me to get this firmware? I'm afraid i haven't got access to konica support.


The only thing i have is "A145FW.tar" to initialize and restore the data.

I did exactly as you say but with a fresh firmware that I had (GDC-M1) and after couple reboots i did "restore data" -> but no success because it started restoring data and it was cycling/nonstop loop for about 1 hour and nothing happened. I've read other threads similar to this where people say if it loops for a long time means something is wrong. Maybe I didn't wait long enough and should give it more time? Or I've missed that train already?

You should use A145FW.tar instead of GDC-M1.Then just follow femaster's advice.

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

You should use A145FW.tar instead of GDC-M1.Then just follow femaster's advice.

I did all steps as it says in attached procedure.


Tried that again without updating firmware, just with reset tool. Everything same, stuck on that screen already for and hour "The data is being processed. Please wait" (attached picture)
loop.jpg

[Sanker]

Re: Bizhub c224e problem "Serial number must be entered" -> "TPM Chip has been change

Looking for GHV-M1 firmware. I will be very grateful if somebody could send it to me. My last hope on solving this error. If it won't help, then i guess will have to replace MFPB and SSD