Office365 email scan

[nelo]

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

I have rechecked the machines SSL/TSL version setting and is on 1.2
Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
I can ping the the smtp address from the machine. The machines date and time is current.

I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

I am out of ideas and seek some assistance to rectify this issue.

Thank you.

[blazebusiness]

Re: Office365 email scan

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

I have rechecked the machines SSL/TSL version setting and is on 1.2
Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
I can ping the the smtp address from the machine. The machines date and time is current.

I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

I am out of ideas and seek some assistance to rectify this issue.

Thank you.

Usually it is quite simple for us when we do it just with the following basic steps:


SMTP Server: smtp.office365.com


Enable TLS


Auth enabled:


username @ domain .com


password


set a from address


finished

[nelo]

Re: Office365 email scan

Usually it is quite simple for us when we do it just with the following basic steps:


SMTP Server: smtp.office365.com


Enable TLS


Auth enabled:


username @ domain .com


password


set a from address


finished

Below is the details I entered.

smtp: smtp.office365.com
Port #: 25 or 587 Start TLS
Authentication: Enabled
User: xxxxx@xxxxx.com.pg
Password: xxxxxx

From address: xxxxxx@xxxxx.com.pg

I got connection error on ports # 25 and 587.

I didn't want to confuse myself with all types of office365 scan to email setups so I was just trying the simple setup.

Below is another office365 setup done by another customer IT suport and scan to email works fine. Tried the similar setup on my customer but same result.

smtp: xxxxx-com-pg.mail.protection.outlook.com
Port #: 25 / start TLS
Authentication: disabled

[Bix]

Re: Office365 email scan

dns e gateway are okay?

[copier tech]

Re: Office365 email scan

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I contacted their IT support to provide me the smtp address, port #, SSL / TLS details for their O365. The IT guy provided the details required with an email address and its password for authentication. After entering all the details into the machines Email TX section I still get a server connection error when a test scan to email is made.

I have rechecked the machines SSL/TSL version setting and is on 1.2
Rechecked the Email TX settings ie; port#, SSL/ TLS, smtp address, authentication details, machines IP, gateway, sub net and DNS addresses and domain name are all correct and as provided by the IT guy.
I can ping the the smtp address from the machine. The machines date and time is current.

I then uploaded a firmware and did test scan to email but the same connection error. I initialed the machines network settings and re-entered every details again but still the same issue when scan to email is tested.

I am thinking if there is a specific firmware for this issue, a small setting I may have over looked or is it an internal customer network issue.

I am out of ideas and seek some assistance to rectify this issue.

Thank you.

I have dozens the 4e series scanning via 0365 without any issues so they are supported.


Then update to the latest function version, currently function version 7.

[nelo]

Re: Office365 email scan

I have dozens the 4e series scanning via 0365 without any issues so they are supported.


Then update to the latest function version, currently function version 7.

Will try the latest firmware download and upload.

[nelo]

Re: Office365 email scan

dns e gateway are okay?

Yes, DNS 1 & 2 plus the gateway is correct.

[nelo]

Re: Office365 email scan

dns e gateway are okay?

Would SSL / TLS security certificate needed to be created?

[copier tech]

Re: Office365 email scan

While you are troubleshooting the 0365 issue you could create a gmail account & use that so your client can scan.

[Bix]

Re: Office365 email scan

gmail smtp:
SMTP server address: smtp.gmail.com (flag HOST name address)
Use SSL/TLS: SMTP over SSL
SSL port number: 465
Peripheral mail address: your email
SMTP authentication: ON (Id name: Gmail email address - Password: Gmail email password)


In Google settings, set "Allow access to less secure apps".

[blazebusiness]

Re: Office365 email scan

Below is the details I entered.

smtp: smtp.office365.com
Port #: 25 or 587 Start TLS
Authentication: Enabled
User: xxxxx@xxxxx.com.pg
Password: xxxxxx

From address: xxxxxx@xxxxx.com.pg

I got connection error on ports # 25 and 587.

I didn't want to confuse myself with all types of office365 scan to email setups so I was just trying the simple setup.

Below is another office365 setup done by another customer IT suport and scan to email works fine. Tried the similar setup on my customer but same result.

smtp: xxxxx-com-pg.mail.protection.outlook.com
Port #: 25 / start TLS
Authentication: disabled

Basic procedure I follow to setup Gmail or office 365 scanning in more detail below:

First---Get the following data:


SMTP server address
SMTP port number
IP address of Konica MFP


Open IP address of copier in chrome
Pagescope web connection opens
Login as admin (default 12345678 twice)


System settings: Important--- Fill out the 2 email address fields with a valid gmail or office 365 address(the rest of the fields just put in whatever you want)


Go to Network settings:
Select TCP/IP settings and enter primary DNS server
Google 8.8.8.8 (secondary 8.8.4.4)
Go to email TX settings(SMTP) :
Turn on email TX and check SMTP enter host name box
Gmail: enter smtp.gmail.com
select start TLS
port number: use 587 (or sometimes need to use 465 or 25)
scroll down verify device email is correct
check the SMTP authentication box
also enter the email address in the user id field
check the password has changed box and enter email password


Go to store address and set it up for each user.


For Office 365
Mailbox: You must have a licensed Office 365 mailbox to send email from.
Transport Layer Security (TLS): Your device must be able to use TLS version 1.2 and above.Under the security tab in pagescope verify TLS box is checked to enable it.
Port: Port 587 (recommended) or port 25 is required and must be unblocked on your network. Some network firewalls or ISPs block ports, especially port 25.
DNS: You must use the DNS name smtp.office365.com. Do not use an IP address for the Microsoft 365 or Office 365 server, as IP Addresses are not supported.


This method will not work when 2FA (2 factor authentication) is enabled for office 365. Instead, use Direct Send with no authentication.

[B0265]

Re: Office365 email scan

Would SSL / TLS security certificate needed to be created?

Create a new certificate with SHA-256 encryption.

[Copier Addict]

Re: Office365 email scan

What is the network error code. I know you said server connection error, but there should also be a numeric code to give you more details.

[EarthKmTech]

Re: Office365 email scan

Side note, I see you are in PNG, I was just there for 3 weeks

With the office 365 scanning you can use the direct send method with no authentication at all, but some settings need to be entered into the domain provider settings or emails from the machine always be detected as spam. Downside of this is you can only scan to email addresses within your own domain.

The IT person should be able to follow the instructions, its not hard. I did it with my home machine and office365 account.

Or as others say, you could just setup a Gmail account with less secure apps enabled. Its easy and works.

App password for the mfp is also an option for office365 scanning too, but not available with all subscription types.

[D Colour]

Re: Office365 email scan

Hi All, I have customer who's got a C224e and has been trying to scan to email but scans are failing. This started after they upgraded to office365.

I am out of ideas and seek some assistance to rectify this issue.

Thank you.

Sent you a PM. What is your email address?