I could never figure it out. I was setting up a Konica Minolta to scan. Two machines in the same office. One I was able to use the computer name (preferred) and the other I had to use to IP. Is there a setting in the computer I need to change? I looked at the hosts file but it looked the same on both machines.
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Re: Why can some computers use the name for SMB while others need the IP
Maybe someone will correct me on this, but I have always assumed that issues with host name resolution originate at the DNS server. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Why can some computers use the name for SMB while others need the IP
Are both machines on the same IP segment? Just because they are in the same office does not mean they are on the same segment or the same router. Using the computer name requires that a DNS server has the computer name mapped to an IP address. You could also experience a problem using the computer name if the domain name is not registered in the machine and does not send the computer name to the domain DNS server. Are both machines the same model?
A couple of questions:
1. Are both computers running the same version of the OS?
2. Is network discovery enabled on both computers?
3. Are both computers set to private network? A computer set to public will not allow a connection as it is not discoverable on the network but will work with the IP address.
4. Are both machines running the latest firmware? Recent changes in Windows updates have changed the SMB protocol so older versions of firmware do not work.
5. What SMB protocol version is enabled on each unit? SMB v1 will not work on later windows systems.
Hope this helps in getting started in the right direction.Comment
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Re: Why can some computers use the name for SMB while others need the IP
Thanks for the responses. My original post looked as though it was 2 copiers. It is one copier, a c3850 that will scan SMB 2.0. The computers in question are a Dell and an HP. They are both windows 10. I don't know what version of 10 they are running. I'm assuming the copier is configured properly since one computer will receive scans using the name. I have another customer with the same scenario. One copier, some machines (windows 10) will scan using the name while others can't. They are on the same network. With this customer I was able to get into the router and configure a DHCP reservation for the computer. More times then not the customer does not have the password to the router so I can't get in there to give the computer a static DHCP reservation.Comment
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Re: Why can some computers use the name for SMB while others need the IP
is LLMNR enabled on the copier?Comment
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Re: Why can some computers use the name for SMB while others need the IP
Not sure. I can check that next time I'm there. I checked my personal c3850 and it is enabled. I'm thinking it is enabled by default.Comment
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Re: Why can some computers use the name for SMB while others need the IP
That's where he needs to start. I'd do a NSLOOKUP followed by followed by the IP address of the copier. Exp.: NSLOOKUP 192.162.1.150.
If everything is working correctly, it should return the IP address of the copier and the hostname.Last edited by BillyCarpenter; 02-25-2021, 03:54 AM.Adversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Re: Why can some computers use the name for SMB while others need the IP
You can try and disable ipv6 on the nic of the PC than it will only use ipv4Comment
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Re: Why can some computers use the name for SMB while others need the IP
I'll check those things.Comment
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Re: Why can some computers use the name for SMB while others need the IP
You can also try to flush DNS.
ipconfig/flushdnsAdversity temporarily visits a strong man but stays with the weak for a lifetime.Comment
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Re: Why can some computers use the name for SMB while others need the IP
This particular network is a WORKGROUPComment
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