Missing - Bypass tray overwrite settings for print PC

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  • tmmdmmm
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2021
    • 173
    #1

    [Misc] Missing - Bypass tray overwrite settings for print PC

    Hello all!
    I was at a call earlier and a customers program would only print envelopes as Paper Type: Plain over Paper Type: Envelope. Other programs had the right type.
    I had read about "Bypass tray overwrite settings for print PC", and it should be in Admin>System.
    Could not find it on the MFP nor signed into admin on web connection, same with the rest of my calls for the day.
    Does anyone know of a setting that could be conflicting?
    Tags: overwrite, paper, print, settings, type
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: Missing - Bypass tray overwrite settings for print PC

      knowing the model may help a bit.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • rrrohan
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2011
          • 1971
          #3
          Re: Missing - Bypass tray overwrite settings for print PC

          You didn't mention the model but from memory it's only a feature on 8 series and on

          Sent from my Pixel 4 XL using Tapatalk

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699
              #4
              Re: Missing - Bypass tray overwrite settings for print PC

              What application are you using. Are you defining both paper size: COM10, and media type: envelope in the application?

              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • tmmdmmm
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Apr 2021
                  • 173
                  #5
                  Re: Missing - Bypass tray overwrite settings for print PC

                  Originally posted by rrrohan
                  You didn't mention the model but from memory it's only a feature on 8 series and on

                  Sent from my Pixel 4 XL using Tapatalk
                  thanks! My bad, thought I had mentioned it was a 4 series, and looking at my log so were the rest of the ones I checked that day

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