C550i f/w update

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  • Max
    Senior Tech

    500+ Posts
    • Oct 2011
    • 526
    #1

    C550i f/w update

    Hi. Various post about F/W not updating/ not booting up. Is it the memory board (the one with the heatsink) or the rectangle storage board that is fixed by one screw that needs replacing? Wanted to double check before I start ordering bits.
    Run a diagnostic tool too, dont quite see the purpose of it as it always reports pass/Ok on everything.
    Also tried different usb sticks and different lvl of firmware including individual option update. Same result NG.
    Thank you.
    Tags: board, f/w, reports, update
    • copier tech
      Field Supervisor

      5,000+ Posts
      • Jan 2014
      • 7934
      #2
      Re: C550i f/w update

      Originally posted by Max
      Hi. Various post about F/W not updating/ not booting up. Is it the memory board (the one with the heatsink) or the rectangle storage board that is fixed by one screw that needs replacing? Wanted to double check before I start ordering bits.
      Run a diagnostic tool too, dont quite see the purpose of it as it always reports pass/Ok on everything.
      Also tried different usb sticks and different lvl of firmware including individual option update. Same result NG.
      Thank you.

      The diagnostic tool passes because there are no hardware issues, only software (firmware) Did you try the latest GC2-G4 ?

      C550i C650i Firmware Readme GC2-G4.pdf
      Let us eat, drink, and be merry, because tomorrow we may die!

      For all your firmware & service manual needs please visit us at:

      www.copierfirmware.co.uk - www.printerfirmware.co.uk
      ​

        Comment

        • Max
          Senior Tech

          500+ Posts
          • Oct 2011
          • 526
          #3
          Re: C550i f/w update

          Yes I did. No Joy.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7934
              #4
              Re: C550i f/w update

              Originally posted by Max
              Yes I did. No Joy.
              Did the update complete or still stick at 25% ?
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • Max
                  Senior Tech

                  500+ Posts
                  • Oct 2011
                  • 526
                  #5
                  Re: C550i f/w update

                  Fails every time at different percentage. Does it have to be a konica storage or can it be an off the shelf ssd?

                    Comment

                    • tsbservice
                      Field tech

                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7635
                      #6
                      Re: C550i f/w update

                      Originally posted by Max
                      .... Does it have to be a konica storage or can it be an off the shelf ssd?
                      That is the real question. New SB from KonMin will solve your problem but if no warranty they're somewhat pricey
                      Machine not taking FW or stuck at 25% boot I believe are symptoms of corrupt FW on SSD.
                      So far they seems rarely failed hardware but after blackout maybe some bits/parts of memory are damaged thus no boot or MFP - N.G. in firmware update.
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                        Comment

                        • Max
                          Senior Tech

                          500+ Posts
                          • Oct 2011
                          • 526
                          #7
                          Re: C550i f/w update

                          Update. Managed to recover original memory board using a M2 USB adapter by formatting and deleting partitions and using USB reset What a pain.

                            Comment

                            • avecosat
                              Trusted Tech

                              250+ Posts
                              • Jun 2012
                              • 298
                              #8
                              Re: C550i f/w update

                              How did you do it ? You have formatted the SSD with the adapter and then you have booted the machine with the recovery USB. Thank you

                                Comment

                                • mojorolla
                                  The Wolf

                                  2,500+ Posts
                                  • Jan 2010
                                  • 2550
                                  #9
                                  Re: C550i f/w update

                                  This is a known issues and recently updated in the Solutions pdf:
                                  ID: KBA00064715
                                  Updated: 3/12/2021


                                  Failing to plan is planning to fail!!!

                                    Comment

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