Web browser 750i

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  • kingarthur
    Service Manager

    1,000+ Posts
    • Feb 2008
    • 1201
    #1

    Web browser 750i

    hands up...this is probably me being an idiot. I can't get any KM to connect via the web browser. My understanding is that when you turn on the Web Browser function, it's supposed to connect to the LMS and "register" itself, then reboot, or you can generate a code on the LMS, input it into the machine, which will then reboot.

    the first doesn't happen, I've spoken to the IT who have said it does have a web connection, "as they are scanning through 365" , if I generate a code via the LMS and try to enter it I get "The settings are incorrect. Please enter the correct setting"

    Am I being stupid.....please tell me if I am.....or does something else need doing
    Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...
    Tags: browser, code, reboot, web
    • Synthohol
      Certified Konica Expert

      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5463
      #2
      Re: Web browser 750i

      is the gateway and DNS correct to reach the outside world?
      in admin, network, detail setting, ping confirmation try pinging a website.
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

        Comment

        • emujo2
          Service Manager

          1,000+ Posts
          • Mar 2017
          • 1580
          #3
          Re: Web browser 750i

          Take a look at the control panel..Is the web browser present..I have had more than a few customers struggling with this, looking in the "installed licenses" section and seeing nothing listed, call about the lack of the web browser just to find it's already there. Once you enable it in admin mode it should show up as one of the icons on the CP. E

            Comment

            • kingarthur
              Service Manager

              1,000+ Posts
              • Feb 2008
              • 1201
              #4
              Re: Web browser 750i

              Originally posted by Synthohol
              is the gateway and DNS correct to reach the outside world?
              in admin, network, detail setting, ping confirmation try pinging a website.
              This worked for me, though the DNS & Gateway were correct, I removed & reprogrammed and it worked...many thanks
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                Comment

                • emujo2
                  Service Manager

                  1,000+ Posts
                  • Mar 2017
                  • 1580
                  #5
                  Re: Web browser 750i

                  My question would be why didn't the manual activation via LMS not work? That's what it's for..a machine that has no internet access. E

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5463
                      #6
                      Re: Web browser 750i

                      Originally posted by emujo2
                      My question would be why didn't the manual activation via LMS not work? That's what it's for..a machine that has no internet access. E
                      if a machine has no internet access what good is a browser? sounds like the union/job paradox
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • emujo2
                          Service Manager

                          1,000+ Posts
                          • Mar 2017
                          • 1580
                          #7
                          Re: Web browser 750i

                          many 3rd party app connect via the web browser, the machine may not be able to reach the outside world, but the web browser can communicate with internal devices..AutoStore, OM and EQ use the web browser. E

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